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Extended Stay America - Lawton - Fort Sill
- Hotels
- Lawton, OK
About this business
Location details
940 NW 38th St, Lawton, OK, 73505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are sorry to hear that your stay did not meet your expectations. We do hope you will give us another chance to make it right.
Stayed in room 105 on an extended business trip and it was horrible it had a mildew mold smell. We asked to switch rooms many times during our 5 day stay and they wouldn’t allow us to. We had them come check the AC unit they said everything was good. Our whole room beds, clothing etc.. were damp with mildew. I got really sick and was vomiting because of the conditions. Worst hotel stay I have ever encountered. They charged us $50 per room to check in early. We ended up switching to the Hilton Gatden Inn instead. Haven’t had ... read more
Business response:
Dear Ashley, Thank you for your valuable feedback. We apologize for failing to meet your expectations regarding the room you booked and the unsatisfactory service provided by our staff when you requested a room change. This is not our regular performance, and we will address this adequately to ensure that we appropriately respond to every guest request. The care of our guests is of utmost importance to us. We do understand your frustration and genuinely regret disappointing you. Thank you for bringing this to our attention. ... read more
I was told two different check in times. Had to wait several hours after traveling 16 hours. Do not have house keeping so no clean towels daily. Was told they will charge me 10 dollars for every towel i ask for. Was told 25 dollars charge for trash pick up. Breakfast was a joke. Coffee no cream. No food. Was it worth the price definitely not. Would not choose this place again
Business response:
Dear Carla, We acknowledge your recent feedback regarding your stay at our hotel, and we are genuinely sorry that your experience did not align with your expectations. Your comfort and convenience are important to us, and we apologize for the disruption this may have caused. Please know that our housekeeping is done for guests staying more than eight nights to respect our guests' privacy and offer minimal intrusion, but it can be arranged for a minimal fee upon request, and we are always happy to provide fresh linens and wha... read more
The sheets was stained, curtains waa filthy, shower head was broken, hair dryer didn’t work, iron board was broken. Just all around bad experience. But only good thing is shopping centers and everything is only 5 minutes away from the room
Business response:
Dear Doneyell, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.... read more
The only thing that I could tell which to people today was no technology charging anywhere! Big miss in my opinion and I’m older! I can’t imagine what the millennials think!
Business response:
Thank you for your review, we hope to see you again very soon!
Business response:
We are sorry to hear your stay was not up to your expectations. We hope that you will give another chance to make it up to you.
Booked this room for my granddaughter and she was bitten by bedbugs.
Business response:
Dear Natalie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
There were several things that were not acceptable at this location. I based my resetvation on photos, reviews and area. I was not familar to the area. The photos on the website are very misleading. There were dirty towels in my bathroom behind the door on the floor, the chair in the room was torn up, the lighting was dim. The brightest area in the room was the bathroom. Also if you want fresh towels you have to purchase them. It was not like the photos at all. I wouldn't recommend this location.
Business response:
We are sorry to hear your stay was not up to your expectations. We hope you give us another chance to make it up to you.
Business response:
We are sorry to hear your stay was not up to your expectations. We hope you give us another chance to make it up to you.
Frequently asked questions about Extended Stay America - Lawton - Fort Sill
How is Extended Stay America - Lawton - Fort Sill rated?
Extended Stay America - Lawton - Fort Sill has a 3.6 star rating with 2,264 reviews.
When is Extended Stay America - Lawton - Fort Sill open?
Extended Stay America - Lawton - Fort Sill is open now. It will close tomorrow at 12:00 a.m.