Extended Stay America - Lawton - Fort Sill

Business response:

Hello Adaela,We are happy to hear that you enjoyed your stay with us here at ESA Lawton. We hope to see you again in the future. 

Business response:

Dear Guest, Thank you for being our guest and for your valuable feedback. As the online travel agency you used manages their own reservation system, we recommend contacting their customer service team directly regarding any booking issues. They have the necessary access to review and resolve such situations promptly. We value your feedback and hope you'll give us another opportunity to provide you with the seamless experience you deserve.Sincerely,Hotel Management 

Business response:

Dear Guest, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management 

Business response:

Hello Phillip,We are sorry to hear that your stay was not up to your expectations. We hope that you will give ESA Lawton another chance in the future. 

Business response:

Dear Guest, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your feedback. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Hotel Management 

Business response:

Dear Guest, We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future, and we welcome the chance to provide you with an outstanding visit. Sincerel... read more

Business response:

Hello Janette,We are sorry to hear that your stay was not up to your expectations. We hope that you will give ESA Lawton another chance in the future. 

Business response:

Dear Lenin, Thank you for sharing your feedback with us. We are glad our staff provided excellent service during your stay. We truly value our guests' satisfaction and are always striving to improve. However, we sincerely apologize for the inconvenience you encountered. Your feedback is invaluable, and we are grateful for your insights. Please allow us to discuss this with the team to be more attentive and professional in dealing with such issues. We hope to welcome you back soon and provide an even better experience. Sincer... read more

Business response:

Thank you for your feedback. We're sorry to hear that your experience did not meet expectations. Our goal is to provide a welcoming and comfortable stay for all our guests, and we regret if you felt otherwise. We do have policies in place to ensure a safe and enjoyable environment, but we always strive to enforce them with courtesy and professionalism. If you’d like to share more details about your stay, we’d appreciate the opportunity to address your concerns. Please feel free to reach out to us directly.