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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Towels Towels were NASTY up on arrival.
Business response:
Elizabeth, thank you for staying at our hotel. We are sorry for the housekeeping issue you experienced and regret the inconvenience it caused. We have made a note of your feedback and have shared it with the concerned team to be more diligent in their work moving forward. We do hope you give us another chance to prove that we have changed and take your comments seriously! Sincerely, Hotel Management
The housekeeping did a terrible jovlb
Business response:
Thank you for posting such kind words about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We look forward to sharing your compliments with our team. It was a pleasure having you as our guest and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
You get what you pay for. I wanted a low cost room for one night thats what i got.
Business response:
Thank you for being our guest at Extended Stay America. We are happy to know you had a pleasant stay with us and that we were able to meet your expectations. On behalf of everyone here, we invite you to visit us again. Sincerely, Hotel Management
It was great, very clean friendly staff. Decent neighborhood
Business response:
Stephan, thanks for sharing your review with us. It is a sheer pleasure to know you liked our well-maintained property and that our excellent service made your stay a comfortable one. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
Price point was great, location was very handy to shops, restaurants, and freeways and the staff was friendly. The carpet could have used cleaning and I really missed having an ice machine near.
Business response:
Joseph, thank you for staying at Extended Stay America. We are glad to know you were impressed with our great location close to many places and that you were happy with the value we offer. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
There was the smell in room. My visit was for 3 people , they gave me 2 towel sets, no personal hygiene items. I alsi did not recieve my discount from being your customer since Feb of tge year. I was really disappointed. Also the lady that checl me in was very pleasant and friendly. She also informed me of that the continental breakfast and the time.
Business response:
Thank you for being our guest. Although you were impressed by the service provided by our courteous associates, we are sorry you were unhappy with your in-room amenities. Please know various in-room amenities are kept at the front desk. If we did not communicate this properly at check-in, please accept our apologies. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Clean sheets? Two nights in this hotel was one too many. They only clean your room after 6 nights.
Business response:
Kevin, thank you for being our guest. We are sorry you were unhappy with our housekeeping policy. Please know to respect the privacy of our guests our housekeeping is done once a week. We are happy to offer this service to you at a minimal fee. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
The desk clerk was the best After a long day of driving it was in a great location to stop and get a fresh start in the morning.
Business response:
Liz, thank you for taking the time to write a review about your exceptional stay at Extended Stay America. We are thrilled to read that you loved our courteous associates and convenient location which was perfect for your needs. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
It is nice to stay with people who know you and greet you by name. The staff here are just like family to us. They help us with my husband’s difficult work schedule at the hospital. Sometimes it just isn’t feasible for him to come home because we live an hour and a half away. The room is always clean and bed is comfortable. Thank you Ms Rosalee and staff for making us feel welcome.
Business response:
Darlene, thank you for being our guest at Extended Stay America. It’s a pleasure to know you loved your well-maintained room and were impressed by the service provided by our courteous staff. We will be sure to share your compliments with Rosalee for taking such good care of you. On behalf of everyone here, we invite you both to stay with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 4.2 star rating with 1,221 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.