Extended Stay America - Lexington - Nicholasville Road

Business response:

Anastasios, thank you for being our guest at Extended Stay America. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Thank you for your comments on the fire alarm during your recent stay. We always want to provide a restful night's sleep for each guest, but when a fire alarm sounds, we must evacuate the hotel for everyone's safety until we can thoroughly investigate the cause of the alarm. We are sorry for the inconveniences it caused. We hope you will stay with us again when your travels bring you back to our city! Sincerely, Hotel Management 

Business response:

Sean, thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Kathleen, we appreciate you taking the time to write a review about your stay with us at Extended Stay America. It is great to read that you were impressed with our convenient location and the comfort our beds provide. Please come back to stay with us the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thanks for the kind review of Extended Stay America and recommending us to others. We are thrilled to know you had an excellent stay with us. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Kay, thank you for staying at Extended Stay America. We are glad to know you liked our location and had a pleasant time with us. We appreciate your suggestion and hope to see you back soon. Sincerely, Hotel Management 

Business response:

We apologize for the smell you experienced on your stay. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Sincerely, Hotel Management