Extended Stay America - Lexington - Nicholasville Road

Business response:

Clifford, thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Don, thank you for stating at our hotel. We are pleased to know you were happy with our associates and that you enjoyed our location. However, we are sorry if we missed meeting some of your expectations. We hope to host you back in the future for an even better experience. Sincerely, Hotel Management 

Business response:

Jeremy, we are happy you were pleased with most of our services, but we are sorry your stay was not quite perfect. We encourage you to try us again on your next trip when in the area. We are confident you will have a better experience. Sincerely, Hotel Management 

Business response:

Mark, we appreciate you providing a review of our hotel. Everything we do is aimed at providing you with an excellent hotel experience, but we are sorry to have let you down. We hope you will consider visiting us again as we would love to provide you with a favorable experience. Sincerely, Hotel Management 

Business response:

Wand, thank you for staying at Extended Stay America. We are glad to know you were impressed with your well-appointed room along with the fully-equipped kitchen and that you had a pleasant time with us. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are happy to know you had a pleasant stay with us and that we were able to meet your expectations. On behalf of everyone here, we invite you to visit us again. Sincerely, Hotel Management 

Business response:

Elizabeth, thank you for staying at our hotel. We are sorry for the housekeeping issue you experienced and regret the inconvenience it caused. We have made a note of your feedback and have shared it with the concerned team to be more diligent in their work moving forward. We do hope you give us another chance to prove that we have changed and take your comments seriously! Sincerely, Hotel Management 

Business response:

Thank you for posting such kind words about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We look forward to sharing your compliments with our team. It was a pleasure having you as our guest and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management