Extended Stay America - Lexington - Nicholasville Road

Business response:

Therese, thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We would like to inform you that, to respect the privacy of our long-term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. We appreciate the review and look forward to having you as our guest again.... read more

Business response:

Ethel, it was a pleasure having you as our guest at Extended Stay America. We are thrilled to read you were treated exceptionally well by our staff. Everyone from our team has appreciated you for highlighting their efforts. Reviews such as yours mean a lot! Thank you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry for the smoke odor you experienced in your room and regret the inconvenience it caused. We have strict policies where we prohibit smoking in some areas so I appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you once again to our hotel. Sincerely, Hotel Management 

Business response:

Alberto, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to write a review about your stay at Extended Stay America. It is great to read that you were impressed with your well-equipped room. It was our pleasure serving you, and we hope to have you back with us soon. Sincerely, Hotel Management 

Business response:

Thank you for your kind rating of Extended Stay America. It’s great to see our service and facilities were to your satisfaction which made your stay pleasant. We hope you will make us your home again in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are pleased to know you had a pleasant visit and that you were impressed with most aspects of our hotel. However, we are sorry for the noise issues you had while being here. We are sorry we were not aware of this problem as we would have been happy to try and resolve the issue or move you to another suite. We look forward to seeing you again soon! Sincerely, Hotel Management 

Business response:

Linda, we are delighted you had an excellent stay at Extended Stay America. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for your fantastic review! We're pleased you stayed at Extended Stay America and even more pleased that you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management