Extended Stay America - Lexington - Nicholasville Road

Business response:

First and foremost, we would like to offer you my apologies for the inconveniences that you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are also sorry if our housekeeping service was not shared at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long term guests so as to offer minimal intrusion. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel... read more

Business response:

Edward, thank you for staying with us at Extended Stay America and for the nice comments. We are glad to see your issues were resolved by our staff and that you overall had a nice stay. Thanks again, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased you overall enjoyed your stay, and we hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

James, thank you for your generous rating of Extended Stay America. We are delighted to read that you had a good stay and enjoyed all that we have to offer. We hope you give us the opportunity to host you again on your next visit. Sincerely, Hotel Management 

Business response:

Anthony, thank you for being our guest at Extended Stay America. We appreciate your feedback and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Michael, thanks for sharing your experience. We are happy to know you liked the service we offer and that you had an overall pleasant stay. However, we are sorry if we missed meeting your expectations and regret the inconvenience caused. It was a pleasure hosting you, and we hope to serve you again when in the area. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry for the inconvenience you experienced due to noise. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. We hope you will consider giving us another chance so we can create an exceptional impression. Sincerely, Hotel Management