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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Small uncomfortable rooms. Not clean. They did not clean or even collect the trash our entire stay. TV was terrible.
Business response:
Thank you for posting a review of your stay. We apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
Business response:
Thank you for the 5-star rating. We are delighted your visit with us was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
Business response:
Jason, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we couldn't hit the mark of your expectations. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management
Business response:
Thank you for taking the time out of your busy schedule to post your complimentary rating regarding your experience at Extended Stay America. We appreciated having you as our guest and look forward to welcoming you back on your next trip to the city. Sincerely, Hotel Management
We were only there for one night after a day at Keeneland. Was convenient for our one night stay.
Business response:
Thank you for your reviewing your stay. We are glad your overall visit was pleasant and hope to have a chance to make your next stay a much better one. Sincerely, Hotel Management
The staff was very friendly but the room was average to below average. The bathroom was clean but the towels are small. The queen bed seemed clean but the sheets didn't seem to fit properly or were too small. The A/C worked fine but I froze because the sheets were too small and paper thin.
Business response:
Steve, thank you for the feedback about your stay at our hotel. We are happy to know that you liked our friendly associates, but we are sorry for not meeting your expectations with our rooms. Your review will be discussed with the management team to see where we can make improvements. It was our pleasure serving you, and we hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Not one of the better Extended Stay Motels Room was clean and pest-free. Bed was very spongy. The AC unit didn't work very well -- the room was hot when off, then very cold for the 2-3 minutes when the unit was running. For the price, I expected nicer conditions. I booked the room a few weeks in advance of our stay, however there was noticing else available in Lexington for a comparable price.
Business response:
Jim, thanks for evaluating your stay. We are glad you had an overall pleasant visit and liked the comfort of our beds. That being said, we are sorry for the inconvenience you had experienced while here. Your feedback will help us to improve our future guest experiences. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
The room was clean However, under the bed was old food and dirty paper plates.
Business response:
Thank you for choosing to stay at our hotel. We are pleased to know you had a pleasant visit. Our team is committed to providing clean, comfortable and well-maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
lull bitsy tabular fine becall oncemore tollybread frankly. Smells like potable potables in potable characterization into remuneration.
Business response:
We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 4.2 star rating with 1,221 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.