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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Comfy bed hot shower The night clerk was ready for a quick check in.
Business response:
Thank you for taking the time to share your experience. I am pleased to see you enjoyed the water temperature in the shower and the seamless check in. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
No Breakfast All in all the hotel was nice and clean with a comfortable bed. I did not use the kitchen, but it seemed well stocked with a larger fridge and cooking facilities. My only real complaint was breakfast! They claim to offer a continental breakfast, but they do not. Granola bars and 1/4 size muffins do NOT qualify as breakfast in my opinion, they are just snacks. I'm sure they are anticipating guests to use the kitchen facilities in the rooms and that's fine, but please don't advertise breakfast if you don't really ... read more
Fine for the price The staff was quite nice. It was a get in late, sleep, and leave scenario though. The room was pretty clean and had a kitchenette, but smelled strongly of smoke (non-smoking room) and one of the burners was off kilter and couldn't be leveled out, but we didn't use them anyway.
Business response:
Thank you for the feedback about your stay at our hotel. I am so disappointed for the smell in the room and the burner on the cook top. Please accept my apology. I really you appreciate you bringing this to our attention. Thank you for the kind words for the staff. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Business response:
Thank you for taking the time to share your experience. It is good to know you valued our affordable price and convenient location, but disappointed our grab-and-go breakfast was not to your liking. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
The hotel is old. It was fairly clean though.
Was okay - hardly any TV channels and the ones they had were analog and fuzzy
Business response:
Your feedback is important. I am disheartened to read the issues you had with the TV in your room. Our maintenance engineer will be double checking what the issue is. Still, it is good to know that you had an excellent experience. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
Economical But Building & Grounds Were Filthy The Front Desk Staff were very, nice, helpful and terrific. Unfortunately, the building and grounds were extremely messy, littered, and dirty. The walkways, stairwells, and elevator were nasty - loose beer caps, excessive cigarette butts, sticky gum splatters, discarded band-aids, etc. This entire building exterior needs a immediate power-washing as the building has way too much accumulation of road dust, dirt, and environmental stains on their walls and walkways that can be qu... read more
Business response:
Thank you for the feedback about your stay at our hotel. I am so disappointed for the upkeep of the building and the grounds that you mentioned. Please accept my apology. I really appreciate you bringing this to our attention. These issues will be addressed with our managers and our staff to make sure we work together to fix these issues. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Budget hotel that meets the need If you are seeking a budget hotel in a convenient location, then this hotel will work. However, realize it is located right next to a busy highway and there is auto/truck noise. Ask for a room on the north side. My room was clean and met my needs.
Business response:
Thank you for the feedback about your stay at our hotel. I am so sorry for the noise level where your room was located. Also I do apologize for the staff not being friendly. Please accept my apology. I really appreciate you bringing this to our attention. These issues will be addressed promptly to make sure customer service is a top priority. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 4.2 star rating with 1,221 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.