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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great service with small rooms Front counter lady late at night was absolutely great. She deserves a raise
Business response:
Michael, thanks for sharing your experience. We are happy to know you liked the service we offer and that you had an overall pleasant stay. However, we are sorry if we missed meeting your expectations and regret the inconvenience caused. It was a pleasure hosting you, and we hope to serve you again when in the area. Sincerely, Hotel Management
The room smelled like stale smoke. You could hear people snoring through the walls.
Business response:
Thank you for your review. We are sorry for the inconvenience you experienced due to noise. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. We hope you will consider giving us another chance so we can create an exceptional impression. Sincerely, Hotel Management
Foo Fighters trip It was a good place located close to the arena.I would stay again for sure !!!! That’s
Business response:
Michael, we are so glad you enjoyed your time at Extended Stay America. We couldn't be happier that we were able to impress you with our service and facilities. Thank you for your wonderful review, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Jessica, thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
housekeeping once a week Tv didn't work, housekeeping once a week (so, if you are there only for a few days, don't count on it). Breakfast is just coffee, muffins, granola bars and oatmeal (packaged). Location is good, staff is nice.
Business response:
Ruben, thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
Pretty noisy from highway behind and from other patrons. Otherwise was met our needs.
Business response:
Thank you for taking the time to share your feedback. We are pleased you were overall satisfied with your stay with us, butwe apologize for the noise issues you experienced. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all thosein the immediate vicinity.We are sorry you had an uncomfortable night and hope you will give us a chance to serve you better in the future. Sincerely, Hotel Management
Great stay! The hotel people were very friendly and helpful. The area was great!
Business response:
We are delighted you chose Extended Stay America for your visit and we are happy to know our team made your stay memorable. We appreciate the acknowledgement of our hard working staff and we look forward to sharing your compliments with them. We hope you will make us your home whenever you are in town! Sincerely, Hotel Management
More Modern Than Expected - A Little Noisy The place was actually more modern than I had anticipated, and was in good condition. The staff was very, very friendly. My room was on the backside of the hotel, which is close to a main road, so it was pretty noisy, which was a bummer. Bed was comfortable, but the pillows were pretty hard. Also, not sure if this is a thing at the Extended Stay, but I was there three days, and got no maid service
Business response:
Robert, thanks for being our guest. We are happy to know you had an overall nice stay and liked our friendly staff. However, we are sorry for the difficulties you encountered and the inconvenience they caused. Since we are an extended stay property, housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are happy to offer it to you at a minimal fee. We hope to have the opportunity of hosting you again soon. Sincerely, Hotel Management
Very kind people The people behind the desk (especially an "old lady") were very friendly and helpful. I would repeat hostal again. They could improve the breakfast though.
Business response:
Alfonso, thank you for staying at Extended Stay America. We are delighted to read you liked our courteous service and your well-appointed room. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. Thanks for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,287 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.