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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was great, but the facility was very unprepared.
Business response:
Thank you for taking the time to post a review of our hotel. I am glad that you were pleased with our staff during your visit with us. Still, I am sorry to hear that you felt our hotel was unprepared. I will be meeting with our staff to review your comments to ensure this does not happen in the future. Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
Close to Keeneland and near good food Room was comfy, clean and affordable. Near Keeneland and good restaurants. Grab N Go breakfast was just okay.
Convenient to major roads and businesses I have stayed at this location several times, over the last couple of years and have always enjoyed my stay. The staff is very courteous and this hotel is one of the few, in the area, that still has smoking rooms available...most hotels tend to discriminate against smokers by not offering smoking rooms. The free wi-fi makes up for the lack of television channels. It is NOT a high end hotel by any means, but, the lower nightly rates make it an affordable stay, especially with the in-ro... read more
Business response:
Thank you so much for posting a review of our property. I'm so pleased to hear that you enjoyed your stay. The staff and I are glad to read that you appreciated your in-room kitchen and that you find our hotel to be a good value for the money. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
Hotel is close to the airport, and near lots of restaurants. However, desk clerk first gave us a key for a room that was under construction - there were ladders, and the beds were unmade. After that, he gave us another key to a different room, and proceeded to tell us how to find it. We walked around the entire motel before finally finding the room, and it turned it to be right next to the office. Why he told us to walk towards a direction is unknown. Guess he didn't know where the room was.
Business response:
Jane - Thank you for taking the time to write a review. We are sorry to hear that your check-in process was not smooth; however, we are glad that you enjoyed our convenient location. We will review your comments with our front desk staff to make sure we are providing our guests with the correct room, as well as, accurate directions. Thank you again for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us... read more
Great service I visit Lexington every other week and this place is great. The room is clean and people at reception are very helpful in accommodating your needs.
Hotel Stopover Great hotel for the price. The room was furnished well and cleaned well. It was non-smoking just as I requested. There was a working fridge and a stove. Stayed over for two nights and it was good. A good place to crash if you're not planning to stay the whole day in the hotel.
Business response:
Thank you for taking the time to write a review of your stay. I'm glad to read that your room was furnished and clean to your liking. As well, I'm pleased that you enjoyed your fully-equipped kitchen. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,168 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.