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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
had to stay here for a weekend because nothing much available in the area hotel check in staff staff very nice rooms small was missing a shower curtain air conditioner did not work well checkout staff very rude everything there was very clean and neat
Business response:
Thank you for the feedback about your stay at our hotel. I am so disappointed for the missing shower curtain and the AC not working well. I also do apologize for the staff. Please accept my apology. I really appreciate you bringing this to our attention. Further coaching of customer service and room cleanliness will be conducted with our staff. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Clean Accommodations It was a secure area and I got a good night's sleep for the four days I stayed here. The bed was comfortable and the room was clean. The WiFi wasn't the strongest signal. The staff was courteous.
Business response:
Justin - Thank you for the feedback about your stay at our hotel. I am so glad you had an enjoyable stay, and you had a good night's rest . I really appreciate your words that the staff was courteous. We hope that if you are back in the area that you will choose to stay with us again.
The hotel was comfortable and clean with an easily accessible central location. Staff were helpful, but oddly for a long term stay hotel to get basic cups etc. you needed to make a list and request it from the staff.
served it purpose for the money After a horrible experience with Quality Inn in Lexington, KY, the Extended Stay was welcoming and fine for the amount of money. Although the dresser drawer was broke and some of the molding on the headboard was pealing away, the entire room was clean and the kitchenette was nice to have.
Business response:
Thank you for taking the time to write a review of your stay. We appreciate you letting us know about the room conditions you experienced. I will work with our staff to make sure are implementing preventative maintenance procedures. We are sorry for these issues, but are glad to read that we were able to provide you with a satisfactory stay overall. Your feedback is very important to us, so thank you for sharing. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,218 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.