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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
An okay hotel I stayed at this hotel for a conference nearby. The staff was really, really friendly. However, the room was dirty and loud.
Business response:
Thank you for sharing your experience with us. I appreciate your comments about our staff; however, please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will retrain our housekeeping staff and make sure we are implementing preventative maintenance procedures. I will also make sure we are thoroughly inspecting rooms prior to guest arrivals. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance... read more
In town for a Run the Bluegrass at Keeneland and stayed overnight. Very close to freeway and Keeneland.
Business response:
I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
You Get What You Pay For Small and very basic room in a nice building. Bit of an odd location behind the K-Mart. Supposed to be 100% no-smoking rooms but evidently they have a lot of smokers for clientele. A sign in the elevator said that no one should throw butts off the railing as it sets the mulch on fire. Area where my room was smelled heavily of smoke and so did the parking lot. Giant spider in the bathtub made me cringe. Poor continental breakfast.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable room and great customer service. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Would stay again. Enjoyed our trip and stay in Lexington.
Business response:
I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Convenient location to great shopping and restaurants. Uncomfortable beds small rooms.
Business response:
Thank you for the feedback about your stay at our hotel. Please accept our apologies that we were unable to exceed your expectations. Still, I am glad you enjoyed our convenient location. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Acceptable Extended-Stay Place The good: It's inexpensive, it's an extended-stay hotel, it offers a free breakfast, and it's on a bus line. The bad: The free breakfast is terrible, it's barely inside New Circle Road, and the housekeeping is weekly.
Business response:
Thank you for your review. I apologize that our breakfast was not to your expectations. Still, I am glad you had a positive stay overall and enjoyed our reasonable rates. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Late night fire alarm A little over priced, but everything in Lexingon is. You had to ask for things like dishes and the coffee maker at the desk, rather than have it in the room already. I was supposed to have an iron and irining board and just had the iron. That was okay on this particular trip. The big problem was when the fire alarm was set off by someone cooking in their ketchenette, because the smoke detectors "are so sensitive"! It was after 11 p.m. and then they couldn't turn it off for 20 minutes or more until the f... read more
Business response:
Thank you for the feedback about your stay at our hotel. Please know that we are sincerely sorry that your stay was not to your expectations. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals. We continue work to improve our hotel, so I appreciate you providing us with your feedback. Thank you for bringing this to our attention. It would be our pleasure to have you stay again in the future to show our positive strides taken to enhance your experience with us.
ｺｽﾊﾟからいえば、こんなものかな。 Free Way出口から近く、わかりやすいロケーション。 Motor InnとHotelの中間レベル。 朝食はFront desk脇に置いてあるMaffin、Crunchy、Fruits、Coffeeを部屋に持って帰って食べるスタイル。
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,218 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.