This profile has been claimed by the business owner or representative.
Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fridge wasn’t working properly so my food went bad, ice tray didn’t turn into ice just stayed water, no phone in room, no cups. Ask the guy in the office and there nothing they can do. I need a full refund please
Business response:
Dear Maria, We're sorry your visit was impacted by these setbacks. Please be assured that we take your concerns seriously, and we have shared them with our team. We are committed to providing outstanding service, and we hope you will give us another opportunity to show you our dedication. Sincerely, Hotel Management
There is a smell. There are problems with the door latch. Also workers are removing toilets etc with wheel barrows.
Business response:
Dear Elizabeth, We’re sorry your stay was impacted by maintenance activity and room concerns. We understand how the presence of ongoing renovations, especially involving heavy equipment, can be unsettling. While improvement efforts are necessary, they should be implemented in a manner that minimizes disruption to guests. We’ll be addressing your feedback with the team to ensure better planning and more care around occupied areas. Your feedback is much appreciated, and we hope you will give us another chance to prove we are c... read more
The bathroom door didn’t close. Can in bathroom didn’t work. No trash an in kitchenette. Beds were hard
Business response:
Dear Bridgette, We sincerely apologize that your stay was impacted by several maintenance and comfort-related concerns. We understand that functional fixtures, complete room setup, and a restful sleep environment are all basic expectations, and it’s disappointing to know we fell short in those areas. Your comments have been noted and will be used to guide necessary improvements to support future guests better. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Si... read more
The hotel was not as expected.
Business response:
Dear Jessica, We’re sorry to learn that your stay did not match your expectations. We aim to provide a consistent and comfortable experience, and it’s disappointing to know we missed the mark. Your feedback will be reviewed with our team to help us improve and ensure a better experience for future guests. Thank you for sharing your thoughts. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel Management
Extremely disappointed and not happy at all We have been coming here for years and honestly this will probably be the last visit you ever come here I have never felt more disrespected and unacknowledged in my life they were up at 7 8 in the morning doing construction right above my room the entire time we've been here and when I told them about it they didn't care said they wanted deadline didn't move me couldn't move me and my feelings were hurt they didn't even try to get the owner manager anything very hurt by this matter... read more
Business response:
Dear Guest, Thank you for your continued support over the years. We're truly sorry this visit didn't reflect the experience you expected. The early morning noise from the work being done and the lack ofresponsefrom the team should have been handled with more care and consideration. We understand how frustrating it must have been not to be offered a better resolution. The state of the furniture and floors you encountered is something we take seriously. We're addressing these concerns internally to ensure our accommodations an... read more
It was a quick weekend for post graduate graduation. We needed to have a comfy place to crash, have food and hang out. The beds were fine, but everything else was less than desirable. I am well aware that this hotel is undergoing renovations, but there are definitely rooms you should not be occupied... Rooms right next to where renovations are taking place doesn’t allow for sleeping and rest, just seems like common sense to me and rooms that definitely haven’t had thorough cleanings in a long time and have a dirty moldy refr... read more
Business response:
Dear Guest, We're glad to know the beds provided some comfort during your graduation weekend, but we're sorry the rest of your stay was not more enjoyable. The disruptions from nearby renovation work and the condition of your room, especially the refrigerator and overall cleanliness, are concerns we've taken seriously. Your comments will be shared with our team to help ensure that only properly cleaned and maintained rooms are assigned to guests and that renovation areas are better managed to avoid disturbance. Your feedback... read more
Run down. 3rd world country hotel
Business response:
Dear Guest, We’re sorry your experience left you with that impression. While our intention is to offer practical accommodations and helpful service, we understand that the property condition didn’t meet your expectations. Your comments will be shared with our team so we can continue working on improvements to ensure guests feel more comfortable and welcomed throughout their stay. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,287 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.