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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stinky The room had an odor. I think it was the nasty carpet. It needed to he replaced. The furniture was pretty beat up as well. There were stink bugs in the room as well. Never again will we stay there.
Business response:
Dear TAMMY, Thank you for taking the time to review your stay. We are very concerned about your experience and are genuinely sorry that we did not meet your expectations. Our top priority is a clean, fresh suite, and we will work with our staff to ensure this is an isolated issue. We hope you will give us another chance to provide you with the stay you deserve the next time your travels bring you our way. Sincerely, Hotel Management
Checking in was a breeze. Got in the room, the fridge had mold growing on the seal, the tv was broken had to be propped up with the bible. Burners on stove were dirty. People near us played loud music late into the night, banged on walls due to said noise, then started up the music before 8am. Found trash beside headboard/night stand. Hair on shower stall walls. Overall would not recommend.
Business response:
Dear Lea, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. In response to your remarks, we will inst... read more
The room was terrible. Rust on stove, mold on fridge, outdated furniture and carpet dirty and roach in bathroom. Completely not sanitary and very disappointing. Couldn’t stay had to get a different hotel.
Business response:
Dear Guest, We appreciate your feedback and want to offer our sincere apologies for the substandard cleanliness and condition of your room, as well as the discomfort you experienced during your stay. This falls well below the high standard of service we aim to provide. Rest assured, we will address these issues with our housekeeping and maintenance team, as we have taken note of your feedback for immediate improvement. Also, we will instruct them to ensure that the rooms are double-checked before delivering them to the guest... read more
The first room they assigned us was smelt like wet dog and stale cigarettes. The second room we ended up staying in was not cleaned there was dirt on the floor, blood on the side of the toilet. Its suppose to he a smoke free facility and constantly it smelt like cigarettes and marijuana coming through the pipes the entire time we were there. The staff was not helpful honestly they more had the "yeah this is just how it is" kind of mentality. Outsidr it looks nice but the rooms were not. Lots of water damage in the second roo... read more
Business response:
Dear Erica, Thank you for sharing your experience with us. It is nice to know you were pleased with the location. However, we regret that certain aspects of the suite fell short of your expectations with the room's condition initially given to you. We appreciate your feedback and will certainly pass it along as we continue updating our rooms to better meet guest needs. We hope you will consider staying with us again so we can provide a more seamless experience in the future.Sincerely,Hotel Management
We had two rooms booked. One room was clean, the other was smoked in. The closing manager started we would not be charged for the room. I checked out in the morning and was told I would only get a partial refund because we stayed the night. They have a policy that if you smoke in a room there is a $250 cleaning fee.
Business response:
Dear Scott, Thank you for sharing your experience with us. We are sorry to hear that one of your rooms had an issue with smoke odor. While we understand the frustration, our policy regarding smoking fees is in place to ensure a clean environment for all guests. However, we regret that this situation impacted your stay and appreciate your patience. Your feedback will be reviewed with our team to improve communication moving forward. We hope you’ll consider staying with us again so we can provide a more enjoyable experience in... read more
There was only one towel in the room. No wash cloth and only one towel for the both of us to use was not happy
Business response:
Dear Robert,We apologize for the inconvenience you experienced during your stay. We would like to inform you that fresh linens and towels, along with any toiletries, are available at the front desk. Your feedback is essential to us, and we will share it with our front desk staff to ensure they clearly communicate our services to our guests upon arrival. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel Management
Although convenient to area I was visiting, the non-smoking room reeked of cigarette smoke and was very poorly kept-up.
Business response:
Dear Dawn,Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Please rest assured that maintaining a clean, fresh, and up-to-date environment throughout our hotel is a top priority for us, and we are constantly working to improve. On a positive note, we are glad our location was convenient for everything you wanted to do on this vi... read more
Very dirt
Business response:
Dear Abdul,We are deeply sorry that our hotel did not meet your standards of cleanliness. We take pride in providing a clean and comfortable environment for our guests; therefore, we regret that this was not your experience. We will address this appropriately with our housekeeping team. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,235 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.