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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel is absolutely terrible! Worst part is hospitals in the area suggest it for families staying in the area. As soon as you pull in you instantly feel like you’ve made a mistake. Our room smell like wet dog rolled in baby powder. There was scratches on the wall and furniture from where they allow pets. The bed had a stain that I wasn’t sure if it was blood or pop. The fridge drawers has food residue in the bottom. The icing on the cake was the hairs in the shower.
Business response:
Dear Amanda, We regret that your stay did not meet expectations. We understand your disappointment and have noted the issues you mentioned regarding the room’s condition and its cleanliness. Our housekeeping team is reviewing the room and is taking steps to address them immediately. We focus on enhancing our guest services with thoughtful and seamless hospitality. Considering this a rare case, please return and stay with us again for a better experience.Sincerely,Hotel Management
It was half clean and the old smells from the carpet and drapes. And also, it had a creepy feel to it
Business response:
Dear Wanda, Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We are reviewing the areas you mentioned with our housekeeping team and ensuring such issues are better handled as we move ahead. Our front desk team is always here to assist you. We hope you will allow us another chance to give you the service you deserve. Sincerely,Hotel Management
Won’t Star Ever The only reason we stayed is bc of Richard he was only good thing there and he worked hard and was the most politest thing ! Couldnt check in early yet there were TONS OF OPEN ROOMS the room was yyyyyABSOLUTELY DISGUSTING AND SMEgLLED AND JUST OUT DATED phone didn’t work had to use cellphone to tell desk how awful and much it wasn’t right
Business response:
Dear Heather, Thank you for choosing us for your recent accommodation and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Let us discuss with the team what went wrong and how we can handle the situation better. On the positive side, it is nice to know you had some gre... read more
It looked like the floors had not been swept in months, the fridge was nasty, there was no shower curtain, and one of the beds was missing a blanket. The property was just filthy and housekeeping was non-existent.
Business response:
Dear Travis, Thank you for choosing us and for taking the time to leave your comments. Providing clean and comfortable hotel accommodations to all the guests who enter our door is always our priority. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk team is always here to assist you, as we appreciate your inpu... read more
This place is absolutely disgusting. Stains on everything, smelled like sewage and an ash tray, rust on every appliance in the kitchenette, food left in the refrigerator and what looked like drug paraphernalia on the floor. The pictures are fake. Do not stay here. Check in clerk was not at all surprised when we told him we were leaving. A prison cell would have been nicer.
Business response:
Dear A, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our housekeeping team is already at work to... read more
I rented two rooms. One for my husband/me and one for my daughter. Her plans changed and she was there only one night, but I paid for both in case she was able to come. Our room was ok, though I would not say it had a fully equipped kitchen AT. ALL.though the posters in the elevator indicate it's fully equipped.There were no dishes, utensils, pans, silverware. If you plan to stay thinking those will be there, they won't be. "Breakfast on the go" is instant oatmeal. When I saw my daughter's room I was very disappointed. The f... read more
Business response:
Dear Dolores, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, including the cleanliness and maintenance concerns of your daughter's room, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest a wonderful experience. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness... read more
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,235 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.