Extended Stay America - Lexington - Nicholasville Road

Business response:

Dear Guest, Thank you for sharing such a heartwarming sentiment with us. Seeing that you felt truly comfortable and at ease means a great deal to our entire team. Creating a welcoming environment where guests can relax and feel settled is always our goal, and we are delighted that your stay reflected that. We genuinely appreciate you choosing Extended Stay America and hope we have the pleasure of welcoming you back again whenever you are in the area. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your thoughts on your recent stay. We’re delighted to hear that our team left a positive impression and that your accommodations, including the well-equipped kitchen, provided the comfort you needed. We also appreciate your feedback on the grab-and-go breakfast, which helps us better support guests seeking convenience. Your recognition of these essentials is truly valued, and we look forward to welcoming you back for an even more comfortable and enjoyable visit in the future. Sincerely, Hote... read more

Business response:

Dear Guest, Thank you for bringing these concerns to our attention. We sincerely regret the inconvenience you experienced with the key and the condition you encountered upon arrival. This is certainly not the standard of comfort or reliability we strive to provide. While occasional technical or housekeeping lapses may arise, your experience highlights areas where we must do better. Your feedback will be shared with the team so appropriate steps can be taken. We appreciate you taking the time to let us know, and we remain com... read more

Business response:

Dear Guest, Thank you for choosing Extended Stay America and taking the time to share your experience. We appreciate you for highlighting both the enjoyable and less satisfying parts of your visit. It is wonderful to know that the room’s comfort and our team’s warm service made a positive impression. Feedback like this truly reinforces our commitment to guest care. We are equally pleased that the pricing felt fair and that the parking was easy to navigate. Additionally, we appreciate your note regarding our complimentary gra... read more

Business response:

Dear Guest, Thank you for choosing Extended Stay America and taking the time to post a review. We’re delighted to hear that our team’s warm and attentive service, along with the comfort of your room, contributed positively to your visit. Your kind feedback is truly appreciated, and we’ll be sure to share your comments with our staff. It’s also gratifying to know you would consider staying with us again, and we look forward to welcoming you back for another comfortable and enjoyable stay in the future. Sincerely, Hotel Manage... read more

Business response:

Dear Guest, Thank you for taking the time to share your review with us. We’re pleased to know our team made a positive impression with their warm and helpful service, though we’re sorry that the overall condition of the room and amenities did not meet expectations. Your comments about the furnishings and in-room setup have been shared with the appropriate team to review how we can enhance comfort and convenience for our guests. We truly appreciate your feedback and hope to have the opportunity to provide you with a more seam... read more