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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is very much a you get what you pay for. First it is not your typical extended stay, this is set up more like a Motel 6. It was a convenient location. The room itself is very outdated, furniture is very worn out, the stove had clear rust, the bathroom sink didn't drain properly, the tub had missing paint, the shower had water leaking into the outside of the bathtub. The walls are extremely thin, I could hear crying children and everyone's conversations next door. No breakfast, but coffee, oatmeal, and ONE small muffin. ... read more
Business response:
Dear Ayden, Thank you for sharing your candid review. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for the multiple issues you outlined, particularly with the cleanliness of certain areas in your room and the overall condition of the guest rooms. Furthermore, we regret not meeting your expectations with the breakfast. Your feedback is of utmost importance and will be shared appropriately, as we are always committed to ensuring that every guest receives the hig... read more
Exactly what you pay for. We ended up staying for almost a week, we were in between places and had contracted the flu. The staff made sure we were not distributed at all, all amenities were available.
Business response:
Dear Brittany,Thank you for taking the time to review your stay at Extended Stay America. We’re so glad to hear that our team was able to provide you with the comfort and support you needed during your stay. We understand how challenging it can be to be in between places while not feeling well, and we’re happy to know we could help make that time easier for you. We hope you’re feeling better now, and we look forward to welcoming you again in the future.Sincerely,Hotel Management
I like
Staff was very friendly and room was very clean
Business response:
Dear Robin,Thank you for the terrific review of Extended Stay America. We're so glad to hear that you found both the staff welcoming and your room to be clean. Providing a comfortable and pleasant experience for our guests is our priority, and we're happy we could meet those expectations during your stay. We loved having you as our guest, and we hope to see you in the near future.Sincerely,Hotel Management
Quiet not too clean but peaceful
Business response:
Dear Keith,We're glad you found the environment peaceful, but we apologize for not fully meeting your expectations. Cleanliness is our top priority, and we will address this matter with our housekeeping and work to improve the overall experience. Your feedback is appreciated, and we hope you will give us another chance to prove that we are committed to providing excellent hospitality.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 4.2 star rating with 1,273 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.