Extended Stay America - Lexington - Nicholasville Road

Business response:

Dear Guest, We regret that your stay did not fully meet expectations. The condition of the floors you mentioned did not reflect the level of cleanliness we aim to maintain, and we understand how this affected your overall impression of the room. We also recognize your concerns about value, particularly given that the room condition did not align with the rate paid. That said, we’re glad to hear that our team made a positive impression with their polite and welcoming service, and that the accommodations felt adequate for a lo... read more

Business response:

Dear Guest, Thank you for sharing such a heartwarming sentiment with us. Seeing that you felt truly comfortable and at ease means a great deal to our entire team. Creating a welcoming environment where guests can relax and feel settled is always our goal, and we are delighted that your stay reflected that. We genuinely appreciate you choosing Extended Stay America and hope we have the pleasure of welcoming you back again whenever you are in the area. Sincerely, Hotel Management