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Extended Stay America - Lexington - Tates Creek
- Hotels
- Lexington, KY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3575 Tates Creek Rd., Lexington, KY, 40517, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property is sub-par regarding decorating. The paint is an old, drab beige, brown which is very "grim" looking both in the rooms and in common areas. The lighting is brash in the rooms and unpleasant. The odors are musty and not pleasing. The room itself is poorly decorated, not even a coffee pot or one utensil in the kitchen. The "breakfast" is a cellophane wrapped muffin, and granola bar, very unappealing. Overall I would not return and if I had to have a longer stay in town, would NOT recommend this property as it is ... read more
Business response:
Thank you for staying with us and for taking the time to post a review.We are sorry our hotel did not meet your expectations and that you were unhappy with our grab-and-go breakfast choices. We have shared your feedback with appropriate individuals in our organization to take corrective actions and to improve our future guests' experience. Please know to ensure the cleanliness of kitchenware upon check-in, these items are available and complimentary at the front desk. We sincerely hope you will consider giving us another opp... read more
airport Staff was great, wasn't really sure of the whole spiral staircase and dungeon feeling of first floor, but room was great and overall no complaints
Business response:
Jeffrey, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We look forward to welcoming you back soon. Sincerely, Hotel Management
Constant noise during my stay There was a constant water noise during my stay in addition to the hotel being noisy. It was convenient to many things in Lexington.
Business response:
Thank you for choosing our hotel. We are glad to know you liked our location. However, we are sorry about the noise you experienced during your stay. We hope the positive aspects of our hotel will bring you back to us. Sincerely, Hotel Management
Clean, and fair price! Friendly staff. Free internet, spacious room (with kitchen) versus normal 1 bedroom hotel room.
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you were impressed with our friendly associates and that you liked the size of your room. Thank you again for choosing to stay with us, we hope to have the opportunity to host you again during a future visit. Sincerely, Hotel Management
I had an excellent stay after a very long trip to attend a funeral. My only negative comment is that the WiFi system wouldn't set up unless I entered my email address! That is extremely annoying. I travel a great deal, and I can't remember having been asked for such information before. I didn't use their WiFi service, a moderate inconvenience in what otherwise was an excellent stay.
Business response:
Linda, thank you for choosing Extended Stay America for your recent stay and for your kind comments. We were pleased to read that we exceeded your expectations with our service and beautiful accommodations. Your concern regarding the wi-fi will be shared with our team so that corrective measures can be taken. It was our pleasure to have you as our guest, and we look forward to welcoming you back in the near future. Sincerely, Hotel Management
Room was spacious and clean. Noticeable odor in the hallways and room
Business response:
Thank you for choosing us. Although you had an overall pleasant stay, we apologize for the inconvenience you had. Your feedback concerning the odor issue is discussed with the concerned team to do a deep cleaning of your room. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Tates Creek
How is Extended Stay America - Lexington - Tates Creek rated?
Extended Stay America - Lexington - Tates Creek has a 4.2 star rating with 823 reviews.
When is Extended Stay America - Lexington - Tates Creek open?
Extended Stay America - Lexington - Tates Creek is open now. It will close tomorrow at 12:00 a.m.