Extended Stay America - Lexington - Tates Creek

Business response:

Tracey, it's so nice to read your positive review of your stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. We look forward to your next stay with us soon. Sincerely, Hotel Management 

Business response:

Aaron, thanks for choosing us. It is never our intention of disappointing any of our guests, but we are sorry for the inconvenience caused to you by disturbing your sleep. We hope this unfortunate situation will not deter you from choosing us again in the future. Sincerely, Hotel Management 

Business response:

Charles, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Kenneth, thanks for choosing Extended Stay America. We are delighted to read you had a great stay and that you enjoyed well-maintained facilities. However, we are sorry for the noise issue. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being a guest at our hotel and for sharing your views with others. It was delightful to hear that you thoroughly enjoyed your stay at Extended Stay America. We love to make our guests feel at home so it is wonderful to hear that we accomplished that goal. Thanks for your comments. We hope to have the pleasure of welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Annette, we are happy you were pleased with most of our services, but we are sorry your stay was not quite perfect. We encourage you to try us again on your next trip when in the area. We are confident you will have a better experience. Sincerely, Hotel Management 

Business response:

Thanks for your visit. We are happy to know your overall experience was good, but we are sorry for being unable to meet all of your expectations. We hope you give us another chance to provide you with a better impression of our hotel in the near future. Sincerely, Hotel Management 

Business response:

Julie, thanks for choosing Extended Stay America. It is such a pleasure to know you were amazed by the comfort of your well-appointed room and that you were impressed with the spectacular service provided by our associates. Your excellent review is appreciated, and we look forward to hosting you both again soon! Sincerely, Hotel Management 

Business response:

Kate, we are glad you stayed with us and appreciate your review. We are sorry your suite fell short of expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management