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Extended Stay America - Lexington - Tates Creek
- Hotels
- Lexington, KY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3575 Tates Creek Rd., Lexington, KY, 40517, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice for the price. This was a strange little hotel-- I don't think there was an elevator in the place and the best way to get to the different floors was a spiral staircase in the lobby. The room was overall clean and comfortable with the exception of the remote control; it was horribly sticky and caked up with the residue of hundreds of other hands having touched it. Breakfast was simple, but yummy: coffee, muffins and granola bars. Staff was nice, hotel was mostly quiet and super convenient--less than half a mile from whe... read more
Business response:
Thank you for staying at Extended Stay America. We are glad to read you liked our courteous service and convenient location as well as affordable rates. That being said, we are sorry if any inconvenience was caused while you were here. We value your feedback as it will help us improve moving forward. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
Not the best. By visiting rooms of other guests, we determined there were several things lacking in ours. One of those, a room mirror, was pretty important. We also lacked a separate table or desk, a second chair, and a waste basket in the kitchen area. These would have made life easier. Also, this is a difficult hotel to manage if you have even slight physical impairments. Spiral staircases or/and flights of stairs are tough.
Business response:
We appreciate you choosing our hotel and for providing your review. It felt good to know you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. Your feedback for will help us improve our future guest experience going ahead. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Nice corner room with two windows! Very clean corner room. Wasn't expecting a such good kitchen! Had to ask for any pots pans or plate ware from the desk but not a worry. Friendly staff! Close to the highway. Thsnks for a pleasant stay!
Business response:
Thank you for taking the time to review your experience at Extended Stay America. We are delighted to read you liked having a fully equipped kitchen in your room and you were impressed with our friendly associates. On behalf of everyone here, we invite you to stay with us again the next time you are in our city. Sincerely, Hotel Management
Not too shabby... Interior is a little dated, but it was a decent place for a 12 day visit. We had a fully equipped kitchen should we have needed it, stove with an oven included, full size fridge/freezer, etc. All the basics you'd need for a couple weeks are here.
Business response:
Heather, thank you for sharing your nice comments regarding your stay with us at Extended Stay America. It's great to know you were happy with your well-equipped suite. We take pride in providing friendly service and homelike comforts for an enjoyable experience. We look forward to welcoming you back soon. Sincerely, Hotel Management
This place needs to update seriously. Also the bathtub was dirty and needs to be replaced. There was hair on the walls and the bed was not comfortable at all. The furniture needs upgraded as it has spots where it has faded. Invest in an update for better ratings.
Business response:
Sharon, thank you for staying with us and for the review. We are sorry for the cleanliness issue you experienced in your suite while here. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your feedback has been shared with our Housekeeping staff to make sure this room receives a deep cleaning. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Excellent ! Had a Great Stay. Stayed 3 days...Wondered why housekeeping didn't at least come and pull trash and make bed...didn't know what the policy was....should have been told . toilet seat was loose....not a big deal though .
Business response:
Kim, thank you for sharing your kind review of Extended Stay America. We are happy you enjoyed your stay and that you were satisfied with all that we have to offer. Please know, to respect the privacy of our long-term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. We hope this didn’t overshadow your otherwise great stay and that you will choose us again in the future. Sincerely, Hotel Management
Business response:
Wow - Brandon, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The only negative was breakfast - super limited. Just coffee and a choice of a muffin.
Business response:
Paul, thanks for being our guest and reviewing your experience at Extended Stay America. We are pleased to know you had a great stay with us and our offerings were to your satisfaction. Your concern regarding our breakfast choices will be shared with our Brand Leaders to assist them when determining new offerings. t was a pleasure to have you as our guest, and we hope to welcome you on your next visit to our area. Sincerely, Hotel Management
Convenient location for my plan Not very please this time. It was noisy during the night by the customers either shut the door too loud or were walking along the hall way and talking too loud. The fan for heater are making noise when kicked on.
Business response:
Thanks for being our guest. We are happy to read you were benefited with our convenient location and that you had an overall nice stay. However, we apologize for the noise that disturbed your sleep and regret the inconvenience caused. Please note, our front desk is available, and we are sorry we were not aware of the this as we would have been happy to try and resolve or move you to another suite. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Mana... read more
Frequently asked questions about Extended Stay America - Lexington - Tates Creek
How is Extended Stay America - Lexington - Tates Creek rated?
Extended Stay America - Lexington - Tates Creek has a 4.2 star rating with 823 reviews.
When is Extended Stay America - Lexington - Tates Creek open?
Extended Stay America - Lexington - Tates Creek is open now. It will close tomorrow at 12:00 a.m.