Extended Stay America - Lexington - Tates Creek

Business response:

Julie, thanks for choosing Extended Stay America. It is such a pleasure to know you were amazed by the comfort of your well-appointed room and that you were impressed with the spectacular service provided by our associates. Your excellent review is appreciated, and we look forward to hosting you both again soon! Sincerely, Hotel Management 

Business response:

Kate, we are glad you stayed with us and appreciate your review. We are sorry your suite fell short of expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad to know you loved your well-equipped room and that you had a nice stay here. Thanks again, and we hope to host you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We are sorry for the cleanliness issues you had in your room. We do not take these concerns lightly, so we are addressing this matter with our housekeeping associates immediately to take corrective actions so that it does not happen again. We also regret any other inconvenience caused to you during your stay. We encourage you to try us again in the near future and are confident you will enjoy a better stay. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Paula, thank you for staying at Extended Stay America. We are delighted you had a nice time here. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Myghisha, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for your terrific review. We’re delighted to know you loved all the expects of our hotel and that our wonderful location was convenient for your needs. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased you overall enjoyed your stay and hope to have another opportunity to welcoming you back soon for a much better experience. Sincerely, Hotel Management