Extended Stay America - Livermore - Airway Blvd.

Business response:

Thank you for choosing Extended Stay America and sharing your experience. We are glad you were pleased with the courteous service our associates provided and that we were able to accommodate your request for the extension of your stay. It was our pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dear Values Guest, Thank-you for your positive comments about our staff. It is our pleasure to provide friendly and helpful customer care and service. We hope to see you again soon! 

Business response:

Raquel, thank you for being our guest. We are sorry you did not enjoy your stay with us and regret not meeting your expectations with our suite. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope you will choose us again in the future for a much better experience. Sincerely, Hotel Management 

Business response:

Laura, thank you for sharing your review. We are sorry for the unpleasant stay you had and regret the inconvenience you experienced in your suite. We have shared your feedback with the housekeeping and maintenance team to improve our service and facilities going forward. Please know, to ensure cleanliness, kitchenware for your suite is available at the front desk, and our team delivers it to your suite upon request. We hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Manageme... read more

Business response:

Dear Valued Guest, Thank-you for taking the time to respond to our survey. We do hope to better our services for any future stay to guarantee a positive 10 response for customer care and services. We hope to see you again soon! Thank-you for being our guest 

Business response:

Dear Values Guest, Thank-you for being our guest and taking the time to tell us about your stay. We do hope to better our services to earn a full 5 on our survey responses. We hope to see you again soon and WOW you with a 5-star result. Thank-you for being our guest we hope to see you again soon. 

Business response:

Dear Valued Guest, We apologize for not meeting your every expectations during your recent stay. We hope to improve our services to earn a 5-on your next stay. Thank-you for staying with Extended Stay America- Livermore 

Business response:

David, it was a pleasure having you as a guest at Extended Stay America. We are delighted to read you were highly impressed with the service provided by Cheryl and Tyler at check-in and that you had a comfortable stay. Thank you for sharing your great experience, and we look forward to your return visit. Sincerely, Hotel Management