Extended Stay America - Livermore - Airway Blvd.

Business response:

Dear Guest, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take the... read more

Business response:

Dear Steve, thank you for your recent stay. We are thrilled you had a wonderful experience at Extended Stay America. We are so happy you found your room spacious, clean, and comfortable, with lots of relaxing space. Our teams work hard to ensure every guest enjoys their stay so they will be pleased with your feedback. Thank you once again for your review, and we look forward to seeing you soon! Sincerely, Hotel Management 

Business response:

Dear Margarita, we are delighted about your review of Extended Stay America. We understand how important it is to have a good night's sleep; hence, we are glad you were pleased with your room, especially the comfortable bedding. Thank you for taking time out of your day to recognize our efforts. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management