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Extended Stay America - Livermore - Airway Blvd.
- Hotels
- Livermore, CA
About this business
Location details
2380 Nissen Dr., Livermore, CA, 94550, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No coffee pot in the room. We shouldn’t have to ask for a ‘kitchen pack” to have a coffee set-up.
Business response:
Becky, thank you for being our guest. Although you had an overall pleasant stay with us, we are sorry for the issue you had and regret the inconvenience caused. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
The property was conveniently located near my business meeting. Not much parking. I arrived back to my hotel at 9:30pm; not security on campus and when I arrived to the lobby; no staff at the desk. The chair in my room didn't work properly.
Business response:
Thank you for your review. We regret learning that our front desk staff member was not available during check-in. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. Also, we will share your concerns regarding the chair with the appropriate team for review and action. We do appreciate your observations and concerns, and we have taken note of both. We hope you will consider giving us a second chance to p... read more
The accommodations were good. It was hard to find. Need better directions. Was a little noisy when trying to sleep. An alarm was buzzing next door and the person above was noisy, dropping things on the floor. After a few hours it got much quieter and was able to sleep.
Business response:
It was a pleasure to have you as our guest at Extended Stay America. We are delighted to read had a comfortable stay. However, we are sorry for the noise issue you experienced and regret the inconvenience it caused. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
I like that it’s located away for the freeway noise and very accessible also close to restaurants. I don’t like that it’s an extended stay without all the amenities for the small kitchen. They don’t supply anything including silverware. Apparently you have to check them out at front desk which is not convenient. The out dated tv and cable connection are horrible very poor reception. By far the worst part of our stay was that sooo many guests smoke pot in the rooms and on the grounds. Constantly having to endure that smell wa... read more
Business response:
We regret your disappointment with our kitchenware policy. The kitchenware for your suite is kept at the front desk to ensure cleanliness. We are sorry for the odor issue you encountered in your room. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We also apologize for the noise you experienced in your room. When made a... read more
Frequently asked questions about Extended Stay America - Livermore - Airway Blvd.
How is Extended Stay America - Livermore - Airway Blvd. rated?
Extended Stay America - Livermore - Airway Blvd. has a 4.2 star rating with 1,458 reviews.
When is Extended Stay America - Livermore - Airway Blvd. open?
Extended Stay America - Livermore - Airway Blvd. is open now. It will close tomorrow at 12:00 a.m.