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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor condition-cockroach Book this hotel while home was under renovation Since it was pet friendly, and we would have a kitchenette. To our surprise, upon checking, there was an additional $25 plus tax, pet fee/day which was not indicated when booking. The room was very old and there is nothing stocked inside. You have to ask Frontdesk for everything from shampoo to dishes. Worst of all there was a cockroach running across the floor!! Only good thing I can say is the bed was comfortable
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, particularly with room conditions and the unexpected pet fee. Your experience with cleanliness is concerning, and we’re taking immediate steps to address it. We also understand the inconvenience of requesting amenities separately and are reviewing ways to improve. Your insights are valuable to our efforts to enhance our guests’ experience, and we hope you’ll consider giving us another chance in the future.Sincerel... read more
Disgusting hotel. They don’t advertise that it’s a welfare section 8 hotel. They only clean the room every 2 weeks. God forbid you want new sheets and clean towels, you will have to bring the dirty ones to the front desk for replacement. STAY AWAY FROM THIS DIRTY BUG INFESTED HOTEL.
Business response:
Dear Ned,Thank you for taking the time to share your concerns. We are truly sorry to hear that your experience was so disappointing. We sincerely apologize for the cleanliness issues you encountered, as well as any misunderstanding regarding our housekeeping policies. It is our goal to provide a comfortable and welcoming environment for all guests, and we are actively working to address the issues you have raised, including pest control and room cleaning schedules. Your feedback is crucial for our improvement, and we hope yo... read more
check in was a hassle they were having trouble with the payment. no one was a the desk to check out i wanted a copy of the receipt because of the payment issue and we saw a roach in the room
Business response:
Thank You for your feedback. We apologize for your most recent stay with us. We take feedback and make changes right away. If your email is on file with us, I will ensure that you receive a copy of your receipt.
Roaches in room
Business response:
Dear Lester, We sincerely apologize for the issue you encountered during your stay. The presence of pests is not acceptable, and we are committed to maintaining a clean and comfortable environment for all guests. We take your feedback seriously and will have our pest control team address the situation immediately. Thank you for bringing this to our attention, and we hope to provide you with a better experience in the future.Sincerely,Hotel Management
Carpet was dirty. Smell of marijuana. All of their rooms accept pets. Not up to standards.
Business response:
Dear Lisa,Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, including the condition of the carpet and the unpleasant odor. We understand how these factors can impact your overall experience, and we regret that we did not meet your expectations. Your comments are invaluable, and we will address these concerns with our team to improve our standards. We appreciate your understanding and hope you will consider giving us another chance to provide you with a more enjoyable stay in... read more
Room wasn’t cleaned properly and there was several insects in my room. Still had paper in it from the last gues.
Business response:
Dear David,Thank you for bringing your concerns to our attention. We sincerely apologize for the cleanliness issues you experienced during your stay, including the presence of insects and leftover items from previous guests. This is not the standard we strive to maintain, and we understand how disappointing this must have been for you. Your feedback is crucial, and we will address these issues with our housekeeping team to ensure improvements are made. We appreciate your understanding and hope you will consider giving us ano... read more
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,373 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.