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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cool for 1 night The premises were ok. Seems like the hotel is housing homeless people. Ample parking. Air conditioner was great. Short drive to many eateries and restaurants. Utensils and pots have to be requested. I definitely won’t go back.
Business response:
Dear Renee, Thank you for sharing your perspective. We are glad you found the parking convenient, the air conditioning comfortable, and the location close to dining options. To maintain cleanliness for all guests, we store the dishware at the front desk, and we regret any inconvenience this might have caused. Your comments about the overall environment are important and will be shared with the team to help guide improvements. We appreciate your feedback and hope that, in time, you might consider giving us another opportunity... read more
Our room was quiet, hallways were quiet. This was a pet friendly property and we did not hear any dogs barking, we brought our own dog as well. Negatives were that we arrived at about 10 PM to check in and I called the phone for front desk check-in and the phone was not answered after I called two or three times. No one was behind the desk and it took 10 minutes for someone to arrive. The security doors that need a key to enter from the outside were never locked and there were people hanging out by their cars in the parking ... read more
Bad hotel stay! When we arrived they said my card I paid with on Hotels.com had been declined - they said I had to [ay again to stay - I did not have tie to check with you, you have no number to call and my son and I had to get into the room so, I had no choice - why would I have to pay twice for the room when I had a receipt showing I paid? It was the worst arrival ever and I may not use this service again as a result - I think something fraudulent was going on at that Extended Stay - you need to check into that ASAP!
The paint was peeling off the ceiling and walls in the bathroom. There were no toiletries at all - no wash, shampoo, conditioner, drinking cups, nothing. The mattress SUCKED. If I had the time, would've gone to a different hotel.
Disappointing For the money this place is definitely not worth it. Should be a "motel" and have cost under $200 for the lack of service or amenities...... Noisy all night, people throwing up in the hallway and shady people in the parking lot. Would never stay here again or recommend.
Dirty, smelled, noisy
Business response:
Dear John, Thank you for your feedback. We’re truly sorry to hear that your experience did not meet expectations. Cleanliness, comfort, and a peaceful environment are priorities for us, and we regret that this was not reflected during your stay. Your comments have been noted and will be shared with our team as we work to address these concerns. We hope you’ll consider giving us another opportunity in the future. Sincerely, Hotel Management
Primera y última vez que me hospedo en ese hotel , un servicio pésimo, las instalaciones no valen el precio que cuesta y para el colmo al parecer habían chinchas en mi habitación y amanecí con mi cuerpo lleno de comezón en todo mi cuerpo y picaduras, fui a recepción hice la queja antes de hacer check out y la recepcionista sólo dijo I’m sorry ..
Business response:
Dear Anyelica, Thank you for reviewing your stay. We are sorry to hear about your experience. We adhere to the most rigorous industry standards for the cleanliness and pest control of our rooms. However, the room you occupy will be professionally treated as a precautionary measure. We are concerned that you left feeling dissatisfied, and we recognize the importance of ensuring you feel comfortable and supported throughout your stay. Your feedback has been shared with our team so that it can be addressed internally. We apprec... read more
Terrible service. Hotel smelt terrible. Breakfast promised amongst booking. A granola bar isn’t considered “ breakfast “ Won’t be returning.
Business response:
Dear Jessie, Thank you for sharing your feedback. We apologize for not meeting your expectations regarding the grab-and-go breakfast, and we understand that a granola bar did not meet your idea of a full breakfast. We also regret that aspects of your stay, including the service and hotel environment, did not meet the comfort you expected. Your comments have been shared with our team for immediate attention as we strive to improve our guest experience. We appreciate your honesty and hope you will consider giving us another ch... read more
Dirty room and terrible experience. Dead gnats all over. No one had inspected the room for cleanliness before my check in. I was offered another room but declined and moved to another hotel.
Business response:
Dear Sharon, Thank you for bringing this matter to our attention. We sincerely regret the condition of your accommodation and understand how disappointing this must have been for you. What you described falls short of the standards we are committed to maintaining. We offer our apologies for any discomfort caused. While an alternate room was offered, we respect your decision and are genuinely sorry to have missed the opportunity to restore your confidence. Your feedback has been shared with our team, and we are taking steps t... read more
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,492 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.