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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great budget hotel and awesome location. The room is clean and has all basic items that you need. The hotel is a bit old and doesn’t have any ice machines. However, it is reasonable price and good location. It is about 10 mins away from Westfield Santa Anita, which is a great mall with many nice stores and new restaurants.
Business response:
It was a pleasure having you as our guest at Extended Stay America. We are delighted to read you found us to be a good value and that our location was perfect for your needs. We look forward to hosting you again soon. Sincerely, Hotel Management
Aceptable. NO tienen telefono ni sanitarios para los huespedes en el lobby. Las habiteciones tenia un olor desagradable. Desayuno muy limitado.
Business response:
Carmen, thanks for evaluating your experience at our hotel. Although you liked certain aspects of your stay, we apologize for falling short of your expectations for a perfect stay. Your feedback regarding the cleanliness issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. We hope you’ll give us a chance to serve you again on your next trip to our area. Sincerely, Hotel Management
Business response:
Claribel, we enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, we invite you to come back and stay with us again when in the area! Sincerely, Hotel Management
Two Night Stay Every part of the hotel had a different, odd smell. There were also ants crawling all over the kitchen counter.
Business response:
Jonathan, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Needs updating.
Business response:
Juli, thank you for the review. We're sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Had a great time and service was great.
Business response:
Thank you for the five-star review of Extended Stay America. We are glad everything went well during your stay and that you were awed by our spectacular hospitality. Thank you once more for the kind comments, and we look forward to hosting you both again soon! Sincerely, Hotel Management
Great service and good value Had an excellent stay. The rooms are clean and quiet and great value for money. The service was also fantastic, Patty is very good at her job, and was able to quickly address any issues I had.
Business response:
Michael, thank you for posting a review of your pleasant experience at Extended Stay America. We are delighted to know you enjoyed your stay, and that our hospitality, wonderful service, and comfortable accommodations more than met your expectations. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Rooms need to be cleaned better. This room actually has a bed that moves. So move it and sweep the 7 pounds of dust undeneath and behind it. I found spider webs behind the chair and dead bugs on the floor when trying to plug in my phone. This place has wood floors. Clean them properly. No hair dryer in the room. Front desk attendant told me I could come get one from them. No offer to bring one to me. Those things bother me enough to not want to stay here again.
Business response:
We are sorry you had a poor experience at our hotel. Our team strives to make sure each guest has a pleasant stay, so we apologize for missing the mark. We appreciate you sharing details so we can take steps to prevent these issues in future. Please consider staying with us again so we can show you a better example of our hospitality. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,658 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.