Extended Stay America - Los Angeles - Arcadia

Business response:

Thank you for your stay at our hotel. Although you liked our location, please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Jonathan, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you loved your fully-equipped kitchenette and were especially impressed by the service provided by our courteous staff. We will be sure to share your compliments with Anita for taking good care of you. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us Extended Stay America. We’re glad to know you enjoyed the view from our your room and that overall you had a pleasant time with us. However, we’re sorry for the inconvenience you had due to our hotel policy. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We hope you will give us an opportunity to make this up to you on a future stay. Sincerely, Hotel Ma... read more

Business response:

Thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased to know you were impressed with our associates and that you also loved our location. However, we are sorry for the cleanliness issue you experienced. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their work. hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit the city. Sincerely, Hotel Management 

Business response:

Kim, thank you for the wonderful feedback of Extended Stay America. We are thrilled to know you had a nice stay with us and that our courteous associates made it for a memorable one. Your compliments will be shared with Angelina for doing a great work. Thanks again, and we cannot wait for your next visit. Sincerely, Hotel Management 

Business response:

Thanks for taking time to share your review online. Although you liked our location, we apologize for the housekeeping issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management 

Business response:

Peter, thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast and with our internet connectivity. We will make note of your feedback as we plan our breakfast offerings. We have shared your comments with our engineering staff and they have already addressed the issue. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management