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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Shower is dirty I see blood room 203
Business response:
Dear Jorge, We’re sorry for not meeting your expectations. We take your concerns seriously and have shared them with our housekeeping staff to address. Situations like this are taken seriously, and we’re committed to maintaining a clean and respectful environment for every guest. Thank you again for your feedback, as this helps us to improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
It was dusty inside and dark. I guess thats what you get for paying cheap.
Business response:
Dear Paul, We’re sorry the environment left you disappointed. A room that lacks brightness and proper upkeep is far from what we strive to deliver. We will pass your observations along to the appropriate teams so they can work on enhancing both cleanliness and comfort. Your input is valued and will be used to help improve future guest stays. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
To be honest I was not going to leave a negative review only because the staff and the customer service was actually pretty good. They stay, however, or lack thereof was not. Ok so for starters, you can definitely tell that this is an older property, so it does in fact look a little run down on the outside. but whatever no big deal. Some of the other guest that were hanging around out front also looked a little sketchy, but again whatever. So finally, when we get into our room there is an unpleasant odor, and everything look... read more
Business response:
Dear Tracy, Thank you for taking the time to share your experience with us. We are genuinely sorry to hear that your stay did not meet your expectations. While we’re glad the front desk team made a positive impression, it’s disheartening to learn that the condition of your room and the follow-up issues were disappointing. We understand how frustrating this must have been for you, especially during your first visit. Please be assured that your feedback is greatly valued. We will discuss your concerns with our team and work to... read more
So so bad
Business response:
Dear Nagy, We are sorry to hear that we did not meet your expectations. Our goal is always for the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will give us another chance to provide you with a more enjoyable stay. Sincerely, Hotel Management
Key card maker for rooms was down. Staff would need to walk you to your room to open your room.
Business response:
Dear Guest, We’re sorry for the inconvenience you experienced during your stay. Having to rely on staff to access your room is far from ideal, and we understand how disruptive that must have been. We will notify our team about this issue and will work to ensure it is fully resolved. We appreciate your patience during this unexpected situation and thank you for giving us the opportunity to host you. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Man... read more
I was ripped off staff was rude place was gross got stuck in the elevator they stole my money
Business response:
Dear Guest,We sincerely apologize for the disappointment you experienced during your visit. What you described does not reflect the type of stay we aim to provide. Your concerns regarding the property’s condition, the elevator situation, and your interactions with our team are extremely important to us. We regret falling short of creating a welcoming and professional environment during your time with us. Please know that we take your feedback to heart and will address these issues internally with our team to ensure appropria... read more
Front desk Alex was not professional.
Business response:
Dear Donna,We sincerely apologize that your experience with our front desk did not meet your expectations. Professionalism and exceptional service are very important to us, and we regret that this was not reflected during your stay. We'll address this internally with our team to ensure all guests feel valued and respected. Your feedback is appreciated, and we hope you will give us another chance to prove that we are committed to providing excellent hospitality.Sincerely,Hotel Management
I was supposed to get a refund for one of the two days booked. My mom only stayed one night because it was awful.
Business response:
Dear Kathleen,We're sorry your mother's experience didn't meet expectations. Your concerns are important to us, and we are grateful that you have brought these specific issues to our attention as we continually grow and improve from our guest feedback. Guest satisfaction is our primary objective, and we would love to welcome you and your mother again so we can provide you with the comfortable and hassle-free stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,545 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.