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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was dirty, It looked like a hospital room, smelled like smoke although it was a non-smoking room and had signs of a roach infestation. Even for the price we got it for, it doesn't seem like a suitable accommodation.
Business response:
Dear Guest, We’re sorry to learn that your experience did not meet expectations. Our goal is to provide a welcoming and well-maintained environment for every guest, and it’s clear we fell short during your stay. Your feedback will be shared with our team so that the issues you encountered do not recur in the future. We are grateful for your patience and hope to have the opportunity to offer you a much-improved visit next time. Sincerely, Hotel Management
Room dirty, it was very noise all day and night. I don’t know where that come from if it was the ac .
Business response:
Dear Guest, Please accept our apologies for any disturbances or shortcomings you experienced. We were not aware of these concerns during your stay; in the future, please know our front desk staff is always available to help, including relocation whenever possible, so we can make you as comfortable as possible. We appreciate your patience and hope to have a chance to provide a more comfortable visit next time. Sincerely, Hotel Management
Staff. Very unprofessional. I spoke with the manager, Jose, after requesting a room clean. He told me it would be an additional charge and that they could clean that day. I said okay. The room was never cleaned, and the people at the front desk have such attitudes, along with lying about reaching out to the manager. She said Well, nobody is here to clean the room. What happened to hotels serving the customers, and let's start with having enough rooms cleaned that there is never a question of whether they have a room or not. ... read more
Business response:
Dear Guest, We sincerely apologize for the disappointing experience you encountered during your recent visit. The lapse in service and lack of follow-through you described do not reflect the standards we aim to uphold, and we regret the frustration this caused. Your concerns regarding communication and professionalism have been shared with the appropriate teams to help us address these matters and make the necessary improvements. We appreciate your input and hope you’ll consider giving us another opportunity to provide a muc... read more
The pillow had a stain on it, you guys do not provide hair dryers. Did not have shampoo and stuff other than that it was great
Business response:
Dear Guest, Thank you for staying with us. While it is nice to hear that you had a satisfactory stay overall, we apologize for any disappointment with our in-suite amenities. Since our suites are designed for guests staying multiple nights and desiring home-like living, these guests often bring their own bath amenities, such as hairdryers and toiletries. However, these items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanli... read more
The room was uncomfortable. The breakfast was Tiny not much to choose from.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We’re sorry to learn that your stay did not provide the level of comfort you expected and that our breakfast selection felt limited. Our grab-and-go offerings are designed for convenience, though we understand a wider variety would have been appreciated. Your comments have been shared with our team as we continue reviewing ways to enhance both comfort and guest satisfaction in future stays. We appreciate your input and hope you’ll consider giving us another opportunity... read more
The carpet was spots
At night time it was some cockroaches in the kitchen room and bathroom
Business response:
Dear Guest, We’re sincerely sorry for the discomfort you encountered and understand how distressing that must have been. Maintaining a clean, well-kept environment is one of our highest priorities, and we have shared your comments with the housekeeping and pest control teams for immediate review. We truly appreciate you bringing this to our attention and hope you will allow us another opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The property and staff were average but the room itself but poor to dingy, bedroom door hit door jam, bathroom door didn’t lock shower head although may have been for handicap accessible, was really low couldn’t stand underneath it. Floor was sticky.
Business response:
Dear Scott, We appreciate you sharing your experience and are sorry to hear that your accommodations did not meet your expectations. It is deeply concerning that several aspects of your room, including the bathroom features and overall condition, impacted your comfort, and we understand how frustrating this must have been. While certain design elements and accessibility features may have limitations, maintaining a clean and functional environment is always a priority, and your feedback has been shared with our management and... read more
The hotel and rooms are not what the website photos represented. The rooms and furnishings are very dated. Like from the 1980s or 90s. The kitchen had a hot plate appliance I have not seen since TV shows from a long time ago! Definitely can use a full refurbishing. Biggest problem is this hotel uses super strong chemicals to clean. During the stay, the entire room smelled like chemicals & strong bleach. We tried opening windows to air out literally all day, but it simply did not help as it was too strong.
Business response:
Dear William, Thank you for taking the time to let us know about your stay with us. We regret to hear that we did not meet expectations and sincerely apologize for the discomfort caused by the cleaning product smell and the dated condition of the furnishings. Our housekeeping team strives to maintain a high level of cleanliness, but we understand that the use of strong solutions can sometimes be overwhelming. Your feedback will be reviewed internally to explore safer and more balanced cleaning practices, as well as to priori... read more
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,658 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.