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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My bed had hair (not mine) the bathroom was moldy, creamer container for coffee was empty and I asked for more and was told “no” waiting on shipment. Trashcans in the building overflowing with trash, hotel rug was discussing. It was gross hotel all the way around!!!
Business response:
Dear Norma, It’s disappointing to hear that your stay did not provide the comfort and quality you anticipated. We regret that the overall cleanliness and upkeep of our property did not meet expectations and that certain amenities were unavailable during your visit. This is not the level of service and comfort we strive to provide, and your feedback has been shared with our team to ensure better upkeep and availability moving forward. We remain committed to enhancing our guest experience and would appreciate another opportuni... read more
Web said house keeping can be done on request. Turned out guests have to stay for two weeks to have rooms cleaned. Guests have to bring down used towels to change new ones. On second day of our stay we did that n the staff said they ran out of fresh towels! Returned at nite, we wanted to do laundry. Turned out machines not working. The room was locked! Breakfast is poorer than basic.Have food on the table. Serve yourself is fine. But nowhere to eat. Had to bring food to the room to eat. We decided to check out one day early.... read more
Business response:
Dear YUN, Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the inconveniences you experienced with housekeeping, laundry facilities, and breakfast arrangements, and we regret that these issues impacted your overall experience. Your comments have been shared with the appropriate teams to ensure that such concerns are addressed and improvements are made where possible. We take all guest feedback seriously and appreciate your observations, as they help us refine our ser... read more
Key card does not work half the time
Business response:
Dear Aireen, Thank you for taking the time to share your feedback. We appreciate your kind acknowledgment of your stay, and we sincerely regret the inconvenience caused by the key card issues. Ensuring a seamless and comfortable experience for our guests is very important to us, and your comments have been shared with our team to address this concern promptly. We value your perspective and hope you will give us another opportunity to provide a more reliable and enjoyable experience on your next visit. Sincerely, Hotel Manage... read more
The hotel receptionist was terrible. That’s all I have to say
Business response:
Dear Jaime, We sincerely regret that your recent visit did not meet the high standards we strive to provide. Your concerns regarding front desk service are taken seriously, and we apologize for the disappointment caused. Your feedback has been shared with our team to address the matter and improve our services. We truly value you bringing this to our attention and hope you will consider giving us another opportunity to provide a more positive and welcoming experience on your next visit. Sincerely, Hotel Management
We did stay there, it was dirty and smelled.
Business response:
Dear Esther, We are truly sorry to learn that your visit fell short of expectations. A clean and welcoming environment is a priority for us, and it is disappointing to hear that this was not reflected during your stay. Please know that your comments have been shared with our team to ensure corrective steps are taken. We value your feedback as it helps us improve, and we hope you will allow us another opportunity in the future to provide the comfortable and reliable experience you deserve. Sincerely, Hotel Management
When I got to my room there were no dishes, silverware, coffee pot, toaster, pots and pans. The cupboards were bare. The flooring looked and felt like it hadn't been cleaned in a long time. My bare feet were black. I even took photos of them. There is no oven, not even a toaster oven. No hair dryer or shampoo. The fridge froze anything on the bottom. And let's not forget the roaches. I killed 6 and saw at least 8 roaches in the week I stayed there. Vegetation was overgrown blocking sidewalks making it difficult to maneuver m... read more
The absolute worst… The people at the front desk were very nice and friendly. The facilities however, were terrible. The room smelled of cooked food and it never dispersed during the time that we were there and the room itself was in the worst condition I have ever seen a hotel. I’ve never stayed in a room that was so badly damaged the table had a broken leg. The wall had a patched up hole and wasn’t painted. The countertops in the kitchen were just battered and burned, and the bathroom itself was terribly dirty. One part of... read more
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,658 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.