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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No shampoo or conditioner.
Business response:
Dear Yolanda,We sincerely apologize for the inconvenience caused by the lack of shampoo and conditioner during your stay. We strive to provide all the amenities for a comfortable experience, and we regret falling short. To maintain cleanliness and ensure the proper distribution of toiletries, we keep them available at the front desk and ensure our team informs guests upon check-in. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Managem... read more
The room had a very strong chemical smell coming from the sink drain in bathroom and shower. They did not have stoppers in either sink in order to block the fumes. Made my eyes water and itch.
Business response:
Dear Lisa,We sincerely apologize for the unpleasant experience you had in your room. We understand how disturbing it can be, especially when it affects your comfort. Addiionally, the issue with the sink drains and the absence of stoppers is certainly not up to the standard we aim to provide. Your feedback is important, and we will address this concern with our team to ensure that these issues are resolved. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you agai... read more
The place is incredibly noisy, is like sleeping on a mattress on the side of the freeway, I asked to be moved to another room and offer to pay a second time but my request was denied, there was also a hole on the wall between the toilet and the shower, very suspicious area to have an exposed hole.
Business response:
Dear Tony, Thank you for sharing your great rating and valuable feedback about your recent stay with us. We are pleased to know from your rating that you had a good experience overall. However, we would like to apologize for the issues you had with your room. Please know that we take your comments to heart, and we will be taking steps to address these concerns. It is our goal to continually improve, and we hope you will consider staying with us again in the future with a flawless stay from start to finish.Sincerely,Hotel Man... read more
The property is Santa Clara St. Furniture scratched drawers unusable, tears in recliner,bathtub unscrubbed. Singles unit. Illegal migrant or low income housing feel. Staff chattered loudly in Spanish. Barking dog in room across me. Bed was nice and comfortable. Too many Christmas decorations. Not tasteful display.
Business response:
Dear Esmeralda,We regret that the condition of the furniture and cleanliness did not meet expectations, and we will address these matters with our team to improve the guest experience. While we strive to provide a welcoming atmosphere, we understand that personal preferences about decor can vary and appreciate your input. We’re glad you found the bed comfortable and will take your comments into account to enhance future stays. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent s... read more
The door to the stairs is not silent so I was disturbed
Business response:
Dear Uyen, Thank you for staying at Extended Stay America again during your recent trip to the city. We are delighted you had a good stay. However, we are sorry for the noise that disturbed your sleep. Our front desk team is always here to help you. We appreciate you being our guest and look forward to welcoming you back! Sincerely,Hotel Management
Their idea of light breakfast snack is a cookie or a sugary protien bar.
Business response:
Dear jim, Thank you for your feedback. We apologize that our breakfast offerings did not meet your expectations. We strive to provide a variety of options, and your comments about the snacks will be taken into consideration as we look to enhance our breakfast selections. We appreciate your understanding and hope to improve your experience during your next stay. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,545 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.