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Extended Stay America - Los Angeles - Burbank Airport
- Hotels
- Burbank, CA
About this business
Extended Stay America Hotel Los Angeles - Burbank Airport is located at 2200 W Empire Ave, Burbank, CA. This location is in the Northwest District neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
2200 Empire Ave., Burbank, CA, 91504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Average property that's in a busy shopping center. The room wasn't that mind-blowing but it had what we needed for the night - a bed.
Business response:
Dear Angelica, Thank you for taking the time to share your feedback. We apologize for anything other than a completely satisfying stay. Your honest comments will be shared with our associates, and we will use them for future improvements. We hope to welcome you in the future so that you can enjoy the elevated experience you always deserve.Sincerely,Hotel Management
It was clean but one of the elevators was broken the whole week I was there
Business response:
Dear Kevin, Thank you for taking the time to post a review of Extended Stay America. We are delighted that you enjoyed your stay. We love getting compliments and appreciate yours. However, we do want to apologize for the difficulties with the elevator and regret the inconvenience caused. We sincerely appreciate your patience and thank you for your valuable feedback. We look forward to the opportunity to provide you with a flawless visit the next time you are in the area.Sincerely,Hotel Management
Good location good to price customer service was good
1 night review Only complaint was the shower water pressure was low and there was some food/red stains on the ceiling. Other than that, it was cool for a 2 star hotel. Kitchen w/ fridge & microwave were included. No blow dryer though
No hot water to shower and low pressure of water outcome
Business response:
Dear Theresa, We apologize sincerely for the inconvenience you encountered with the hot water supply and water pressure during your stay. Providing a comfortable and seamless experience for our guests is paramount, and we regret any disruption to your stay. Our maintenance team has been promptly informed to address and resolve these issues to prevent recurrence. Your feedback is invaluable as it helps us improve our services for all guests. Should you choose to stay with us again, we are committed to ensuring a more pleasant... read more
This property is supposed to host guests with things like kitchen items to prepare food and a table to eat at. Why were chairs not available to sit at? We asked staff all 4 days and no chairs were provided. Another guest had to be moved twice to get a room with chairs in it.
Business response:
Dear Tammie, We apologize for the inconvenience you experienced regarding the availability of chairs during your stay. Providing a comfortable and well-equipped environment for our guests, including kitchen items and seating, is essential to us. Your feedback will be shared with our team so that we can address this issue promptly. We strive to ensure that all guests have a pleasant and accommodating experience, and we regret any frustration caused by this oversight. Should you choose to stay with us again, we will try to exc... read more
Just for the night type of hotel Room was nice, clean and comfy. Elevator was dirty & stinky. Hallways were kinda stinky too. Parking was convenient and we had views from our room for reassurance of safety. Wish the room was stocked with a little bit of extra towels.
Business response:
Dear Sylvialydia, We are delighted you found your stay at Extended Stay America comfortable and enjoyed the convenient parking and safety reassurance from your room's views. We apologize for the issues with the elevator and hallway cleanliness. Your feedback is valuable, and we will work on improving these areas. Thank you for your review, and we look forward to welcoming you back soon!Sincerely,Hotel Management
Rooms don't have any utensils. When we asked for the utensil, they don't have any enough. Whatever the pan they gave also was in a bad condition. We decided not to use any of those. This defeated the purpose of choosing extended stay.
Business response:
Dear Perumal, We apologize for the inconvenience caused by the lack of utensils in your room and the condition of the pan provided. Your feedback is important to us, and we will address these issues with our team to ensure we have sufficient utensils available for our guests. We understand how frustrating this must have been and regret that it impacted your experience. Please know that we are committed to improving our services and hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel M... read more
Frequently asked questions about Extended Stay America - Los Angeles - Burbank Airport
How is Extended Stay America - Los Angeles - Burbank Airport rated?
Extended Stay America - Los Angeles - Burbank Airport has a 4.3 star rating with 1,855 reviews.
When is Extended Stay America - Los Angeles - Burbank Airport open?
Extended Stay America - Los Angeles - Burbank Airport is open now. It will close tomorrow at 12:00 a.m.