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Extended Stay America - Los Angeles - Burbank Airport
- Hotels
- Burbank, CA
About this business
Extended Stay America Hotel Los Angeles - Burbank Airport is located at 2200 W Empire Ave, Burbank, CA. This location is in the Northwest District neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
2200 Empire Ave., Burbank, CA, 91504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a great stay
There was a cockroach in the room. The guy at the front desk during check-in was neither helpful nor friendly. The cover for the kitchen light fell off in the middle of the night, and the guy's response (Joseph) was, "kay." The front desk person the following morning was much warmer and more welcoming. I also enjoyed the dog walking areas.
Business response:
Dear Alexis, Thank you for bringing these issues to our attention. I’m very sorry to hear about the cockroach and the maintenance issues with the kitchen light. Your experience with Joseph at check-in is concerning, and we will address this with him directly to ensure better service in the future. We are glad you found our morning staff welcoming and enjoyed the dog walking areas. We appreciate your feedback and hope to welcome you back at Extended Stay America.Sincerely,Hotel Management
No breakfast or coffee. Drunk guys drinking at the entrance the evening and morning we were there.
Business response:
Dear Nathan,Thank you for reviewing your stay with us. Please accept our apologies for not meeting your expectations. We are sorry for the disappointment you had regarding the breakfast. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will help us make the necessary improvements. We genuinely hope you will consider giving us ... read more
Pet friendly
Frequently asked questions about Extended Stay America - Los Angeles - Burbank Airport
How is Extended Stay America - Los Angeles - Burbank Airport rated?
Extended Stay America - Los Angeles - Burbank Airport has a 4.3 star rating with 1,855 reviews.
When is Extended Stay America - Los Angeles - Burbank Airport open?
Extended Stay America - Los Angeles - Burbank Airport is open now. It will close tomorrow at 12:00 a.m.