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Extended Stay America - Los Angeles - Burbank Airport
- Hotels
- Burbank, CA
About this business
Location details
2200 Empire Ave., Burbank, CA, 91504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked that it was walking distance to the shopping center. I did not like that the rug was ripped and stained, the outlet in the bathroom did not work.
Business response:
Dear Elizabeth, We're glad you enjoyed the convenience of being close to the shopping center, as many guests find that location adds to their overall experience. However, we're sorry the condition of the carpet and the bathroom outlet left a poor impression. Your feedback is important, and we’ve shared your comments with our team so these concerns can be addressed. We appreciate the opportunity to improve. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely... read more
I booked a double bed room for a wedding for 3 nights; Room was large and spacious with kitchen and large beds; I had to ask for shampoo/body wash and I had to turnin the dirty towels for new ones at front desk; They don't clean room every day, just every 15 days or checkout or $10 if you request it; No pots and pans or cutlery (again ask for it at front desk); but location is walking distance to shops and resturants, target, REI, Lowes, etc.
Business response:
Dear Lucy, Thank you for choosing us for your stay during the wedding. We're glad you found the room spacious and appreciated the convenience of our location near shops and restaurants. Our front desk team is happy to provide toiletries, fresh towels, and kitchenware upon request, as these items are kept at the desk to ensure they are clean and ready for use. We also appreciate your feedback regarding the housekeeping services. We are committed to continually improving and going above and beyond to exceed our guests' expecta... read more
This property was decent. It is a good place to get some rest, however the sheets felt dirty, the floors were filthy, and the room amenities, such as plates, cups silverware, were available only on request. Which we did request and was never fulfilled. No coffee maker, no shampoo or conditioner. Very plain and bare. Only positive thing was the near by shopping center, walkable. Lastly, the worst part is the stench of the entire 2nd floor.
Business response:
Dear Nicole, We're glad the location was convenient and allowed for easy access to nearby shopping, but we're sorry the condition of the room and amenities did not meet your expectations. Items like kitchenware and toiletries are kept at the front desk to ensure cleanliness for each guest, and we regret that your request was not fulfilled. The odor and lack of attention to detail are concerns we're sharing with our team so they can be addressed. Your feedback drives us to enhance our services continuously, and we look forwar... read more
Very good
Business response:
Dear Upendra, Thank you for the generous review of Extended Stay America. We’re pleased to know your experience was a positive one. It means a lot to hear that you felt comfortable and well taken care of during your stay. Your feedback will be passed along to our entire team as an encouragement to continue delivering the kind of hospitality we strive for every day. We genuinely appreciate the opportunity to host you and look forward to welcoming you again soon. Sincerely, Hotel Management
Good Business Hotel Good, clean, simple room. Stayed one night and left early in the morning. Morning coffee and muffins were available (I only had the coffee).
Frequently asked questions about Extended Stay America - Los Angeles - Burbank Airport
How is Extended Stay America - Los Angeles - Burbank Airport rated?
Extended Stay America - Los Angeles - Burbank Airport has a 3.2 star rating with 3,700 reviews.
When is Extended Stay America - Los Angeles - Burbank Airport open?
Extended Stay America - Los Angeles - Burbank Airport is open now. It will close tomorrow at 12:00 a.m.