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Extended Stay America - Los Angeles - Burbank Airport
- Hotels
- Burbank, CA
About this business
Location details
2200 Empire Ave., Burbank, CA, 91504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff is very bad
Business response:
Dear Lesly, Thank you for choosing us. Please accept our apologies for not providing the attentive service we strive to give every guest on arrival, which impacted the overall stay. We know a first impression is essential, and what you experience is different. Rest assured that this issue has been addressed with our staff and will not be repeated. Thank you for bringing this to our attention and for your patience. We would welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our... read more
Really bad rooms,no towels and room service every week.not a good place to stay.
Business response:
Dear ROSARIO, Thank you for sharing your experience. Your feedback is essential to us, as it will assist us in improving our guest experience. Our team is already at work to check how to improve customer service and will take the necessary steps to ensure this does not occur in the future. Our front desk team is always available to ensure they resolve your every problem and make your time with us happy and comfortable. Please return for a seamless experience whenever you are in the area again. Sincerely,Hotel Management
Everything was broken and they do service every 2 weeks, no towels , no pillowcases bad place to stay.
Business response:
Dear ROSARIO, Thank you for sharing your experience. Your feedback is essential to us, as it will assist us in improving our guest experience. Our team is already at work to check how to improve customer service and will take the necessary steps to ensure this does not occur in the future. Our front desk team is always available to ensure they resolve your every problem and make your time with us happy and comfortable. Please return for a seamless experience whenever you are in the area again. Sincerely,Hotel Management
We prepaid the full amount for one night’s stay at this hotel, Extended Stay in Burbank, CA. When we arrived, the front desk person said they were overbooked and did not have a room for us. This was late in the evening and we had no where to go. What made us even more upset was the front desk person’s attitude. She treated it like it was no big deal and said “well there’s another hotel right across the street”, as if to make us feel bad for complaining that she had given away our room that we prepaid for. Yes, there is anoth... read more
Business response:
Dear Audrey, Thank you for informing us about the incident. We are sorry for your frustration due to the issues you experienced with your reservation and even more so for how it was handled. A prepaid reservation stands confirmed until canceled by the guest. Our team will discuss and take your comments to ensure this does not happen again. Please let us know if there is anything we can do to improve our services and reach out for further assistance. We hope to provide you with the excellent service you should have received o... read more
Was stuck in my parking spot for over one hour due to 5 cop cars parked behind me and in the hotel, staff won’t answer phones was a continuous dripping from the tub that I couldn’t let them be aware of due to not answering phones, as well as the tv remote broken so was unable to even use the television, place is dirty and allows people to basically live there for a low cost, no longer a safe place for families to stay at, I do not recommend if you have children and want a saplace to stay for a vacation
Business response:
Dear Amanda, Thank you for taking the time to share your review and the details regarding your stay. We deeply apologize for the multiple issues you encountered during your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. We have also addressed your feedback with our housekeeping and maintenance team about the cleanliness and condition of the room. Your feedback is invaluable, and we assure you that we are actively working to create a safer and more enjo... read more
Yikes! The elevator sounds like it’s going to stop working, the floor in the bathroom was dirty and the bed was the worst mattress I have ever slept on!
Business response:
Dear Kelly, Thank you for being our guest. We sincerely apologize for any discomfort you may have experienced with our beds and any inconvenience caused by the less-than-ideal state of your bathroom. We strive to maintain high standards of cleanliness and comfort, and we are sorry that we fell short in this instance. Your feedback is important to us, and we will promptly address the issue to ensure our guests have a comfortable stay. We hope you will consider giving us another chance to provide you with the relaxing stay you... read more
I reserve I reserve online thru your website but when got to hotel, they were over booked and I had to find another hotel to stay at, very disappointed
Business response:
Dear Gloria, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. We hope you will give us another opportunity in the future.Sincerely,Hotel Man... read more
Hair on the bed. Yellow looking towels. Not a clean place.
Business response:
Dear Maria, Thank you for staying with us and choosing our location. We apologize for not meeting our commitment to providing clean and fresh accommodations. Your feedback has been shared with our housekeeping team for review and action. We hope that this experience does not discourage you from staying with us again in the future. Have a safe journey!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Burbank Airport
How is Extended Stay America - Los Angeles - Burbank Airport rated?
Extended Stay America - Los Angeles - Burbank Airport has a 3.2 star rating with 3,572 reviews.
When is Extended Stay America - Los Angeles - Burbank Airport open?
Extended Stay America - Los Angeles - Burbank Airport is open now. It will close tomorrow at 12:00 a.m.