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Extended Stay America - Los Angeles - Burbank Airport
- Hotels
- Burbank, CA
About this business
Extended Stay America Hotel Los Angeles - Burbank Airport is located at 2200 W Empire Ave, Burbank, CA. This location is in the Northwest District neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
2200 Empire Ave., Burbank, CA, 91504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk dropped the ball on two occaisions, resulting in issuing a key to our room to another couple, at 12:30 in the morining. We were awakened by what sounded like someone trying to break into our room. When calling to the front desk, just minutes after this "new" check-in had been processed, no answer! Very disappointing service.
Business response:
Thank you for your review. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service, and the feedback we receive, good or bad, helps us to improve our services going forward. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
The location was not the best. The staff was super nice, really friendly and helpful. The rooms are very generous sized with plenty of space to move around in if your staying a few days. There is no kitchen items in the kitchen at all, you have to ask for everything at the front desk (hereafter "the desk") and there is usually only one person there, making things awkward and difficult. The towels and wash cloths are minimal in the room and no one comes to give you clean ones, you have to ask at "the desk". The shampoo is onl... read more
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more wonderful experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedb... read more
All good... we are very happy .. any problem.. i think we will back there soon possible
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Long wait lines at front desk, rooms weren’t clean upon arrival, loud music at weird hours of night had to report to front desk and no cleaning services available, had to retrieve clean towels on my own.
Business response:
Thank you for the review of your stay. We apologize for the disappointment you had with the noise and our housekeeping policy. We are also sorry for the cleanliness issues you encountered during your visit and regret the inconvenience caused. Your concerns will be shared with the housekeeping team to ensure a better experience going forward. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. We hope y... read more
This hotel was the least expensive of those close to Burbank airport.
Business response:
Thank you for the review. It is our goal to deliver great value at a fair price, and we like hearing that we have accomplished just that. The entire team hopes to see you the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Burbank Airport
How is Extended Stay America - Los Angeles - Burbank Airport rated?
Extended Stay America - Los Angeles - Burbank Airport has a 4.3 star rating with 1,855 reviews.
When is Extended Stay America - Los Angeles - Burbank Airport open?
Extended Stay America - Los Angeles - Burbank Airport is open now. It will close tomorrow at 12:00 a.m.