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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Poor Service We were waiting for more than 1 hour to check in due to system issue and front office staff didn’t bother to give proper response. I was waiting with senior citizen (above 80 years) outside the cold weather. We booked another hotel due to poor service.
Business response:
Dear MOHAN, We appreciate your review and apologize for the delay you experienced during check-in. Please know that this is not the standard of service we strive to provide. Rest assured, we will address this appropriately to prevent such occurrences in the future. Once again, we are sorry for the inconvenience caused. We value your feedback and hope to welcome you back for an improved stay in the future.Sincerely,Hotel Management
The hotel is in a decent area, but other than that, I can’t recommend this hotel. First time I stayed here, it was decently clean and well maintained, but it has gone downhill. The room I stayed in was on the second floor, the carpets were all stained and the halls had a weird smell. The room itself was out dated and pretty worn out. One of the pillow cases looked like it was dirty, the carpet was sticky and dirty, and the shower was having a hard time draining. It’s not bad for a one night stay, but I don’t recommend anythi... read more
Business response:
Dear Nicholas, Thank you for the honest comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered; we regret any oversights. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Thank you again, and we wish you all the best.Sincerely,Hotel Managemen... read more
Staff was friendly. Morning breakfast was not inviting. Room was clean but could have been better. Floor tile was dirty and not swept.
Business response:
Dear Loretta, Our team is grateful that you chose to stay with us and enjoyed the considerate hospitality of our staff. However, we regret that we could not provide you with the flawless experience you deserve, and we sincerely apologize. We will discuss your concerns with the relevant team members to ensure these issues are addressed promptly. Your candid feedback is invaluable to us, and we are grateful for the opportunity to improve. We invite you to return and let us offer you a more seamless stay.Sincerely,Hotel Managem... read more
There was hair on the night stand and on the bed. Left over dried food on the kitchen towel.
Business response:
Dear Giselle, We appreciate your feedback and apologize for any inconvenience you experienced. We strive to maintain high cleanliness standards, and it's disappointing to hear about the lapses you encountered. Your comments will be shared with our housekeeping team to ensure improvements. If your travels bring you back to the area, we hope you'll consider giving us another opportunity to provide a more enjoyable stay. Thank you for bringing this to our attention.Sincerely,Hotel Management
The front desk staff were cold and seems not willing to help. I arrived around 1:30pm and the lady just said no room available for early check in without even looking at the computer. She said as soon as there is a room available she would call me. Never received the call. Next day I went to the lobby for breakfast, there was only coffee and some snack bar. That's it. No muffin as promised. I asked the same lady and she said it was not delivered on that day. But the following day still the same. Then I realized she never tol... read more
Business response:
Dear Weifeng, We deeply regret the experience you had during your stay. We sincerely apologize for the inconvenience caused by the front desk staff's behavior and the issues with breakfast. This does not reflect the level of service we aim to provide. We appreciate your patience and understanding, and your commendation of Jordan is appreciated. Your feedback is crucial, and we will address these matters to ensure a more pleasant and accommodating stay for our guests in the future. We hope you might consider staying with us a... read more
The rating for this property did not meet expectations. The property was run down. Our room had dirt on the kitchen floor and the rug had numerous spots. This property needs a lot of TLC The bathroom was clean and the towels were clean and nice.
Business response:
Dear Karen, Thank you for sharing your experience with us. While we're pleased you found the bathroom and towels clean, we apologize that the room's condition didn't meet your expectations. Your comments will be shared with our team to ensure we maintain our standards and address any areas that need improvement. Thank you for choosing us, and we hope you'll consider staying with us again for a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,329 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open at 9:00 a.m.