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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Extended Stay Managment supported front desk staff in ignoring Aa
Business response:
Dear Guest, Thank you for sharing your review. We truly care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much improved stay. Sincerely, Hotel Management
Un ambiente sucio , los Pasillos de las habitaciones con un olor nauseabundo , instalaciones un poco viejas
Business response:
Dear Guest, Thank you for taking the time to review your stay with us. We understand that any discomfort can impact the overall experience of your stay, and hearing about your encounter with the unpleasant atmosphere in your room is something we take seriously. We regularly review our cleaning and maintenance practices to ensure our standards are upheld throughout the hotel. Feedback like yours is instrumental in this process, offering us insight into certain areas. We have noted your comments about the overall condition of ... read more
The bathroom leaked the water on night. There was no ice machine in the hotel not enough stuff on hand.
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We regret that your stay was impacted by the unforeseen bathroom issue and the absence of some amenities you expected to have available. We understand how disruptive and inconvenient these matters can be, and we sincerely apologize for the discomfort they caused. Your comments will be reviewed with our team to ensure stronger attention to maintenance and prevent future occurrences. We hope you’ll consider giving us another opportunity to provide a st... read more
Paint peeling of the walls, strong odor of cooking and someone through up outside the entrance. Bed was like a pathetic excuse for a mattress, I could literally feel the springs. Would not recommend this place unless it’s the last available room. No shampoo provided.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We apologize that the condition of the room and the value offered by our amenities fell short of expectations, as this is certainly not the level of comfort we strive to provide. While some limitations related to the age of the property can exist, these concerns should never impact a guest’s well-being or sense of care. Your feedback will be evaluated with our housekeeping and maintenance teams to ensure better comfort and ease moving forward. Please accept our sincere... read more
The door to the room would not open properly the floors were dirty.
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
The staff didnt accept me due to ID and prepaid cc i tried to use
Business response:
Dear Guest, We’re sorry to hear about the inconvenience you experienced during check-in. Please know that valid identification and accepted payment methods are required in accordance with hotel policy to ensure guest security and compliance. We regret any misunderstanding or frustration this may have caused. Your concern has been shared with the relevant teams to ensure future guests are not similarly impacted. Please allow us another opportunity to provide a smoother experience in the future. Sincerely, Hotel Management
The room had a werid smell. There was dead roaches on the counter and the shower was very disgusting. Ended up leaving the hotel after checking in. They refused the give refund even for the second night. I understood charging me for the first night but the second night was not necessary. The staff was polite and nice i suppose
Business response:
Dear Guest, We’re very sorry to hear about your disappointing experience with us. The condition of your room, as you described, does not reflect the standard of comfortable accommodation we aim to uphold, and we regret this led to your early departure. Although we’re glad that you appreciated the staff’s courtesy, we realize that this does not compensate for the difficulties you experienced during your stay. We hope you will allow us the opportunity to regain your confidence in us with a much-improved visit in the future. Si... read more
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is open now. It will close at 6:00 p.m.