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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very dirty
Business response:
Dear Lizeth, We are deeply sorry about your experience with cleanliness during your stay. Your comfort and satisfaction are our top priorities, and we regret any inconvenience caused by the condition of your room. Rest assured, we take your feedback seriously, and our housekeeping team will address these issues promptly. We understand the importance of providing our guests with a clean and comfortable environment, and we apologize for falling short of your expectations. We hope you will consider giving us another chance to p... read more
Not clean. Carpet was not vacuumed at all. Grime on the doors, table/counter surfaces. Seemed that a lot of folks live at this location. The man at the front desk (manager?) was nice and helpful.
Business response:
Dear Guest, We apologize for the disappointment you experienced during your stay. Maintaining cleanliness is a priority, and we regret falling short of your expectations. Your feedback regarding the condition of the room and common areas is concerning, and we will address these issues with our housekeeping team. Additionally, we are sorry for any inconvenience caused by the lack of promised amenities and the disturbances you encountered. Please know that we take your feedback seriously and are committed to improving our serv... read more
Very noisy hotel. Dog barking in next room all night. Car parked in front of my room at 9:00 with music blasting in the parking lot with three guys dancing in front of my room. Shady things going on in the parking lot. My wife didn’t feel safe. People above me never went to bed stomped on the ceiling until 3:am. Property around the side parking lot had dog poop everywhere. Dog poop also on the sidewalk by the Lobby. They didn’t clean it up even after told it was there. Bathtub/shower wouldn’t shut off ran constantly. Bathroo... read more
Business response:
Dear Sid, We sincerely apologize for the numerous disturbances you encountered during your stay. Providing a peaceful environment is essential; we regret falling short of this expectation. Your concerns regarding noise, safety, cleanliness, and amenities are taken seriously, and we are actively addressing them with our team to ensure improvements are made. We understand your disappointment and are committed to enhancing our services to prevent such issues in the future. Despite these challenges, we are glad our staff provide... read more
Bad service room was dirty and bathroom fan sounded like it was a chainsaw running. No coffee in the caffe bar in the morning
Business response:
Dear Paul, Thank you for your review. We apologize for the shortcomings you experienced during your stay. It's disappointing to hear about the cleanliness issues and the bathroom fan noise. Your feedback is crucial, and we'll address these issues promptly to ensure a better experience for future guests. Additionally, we'll review our coffee service to ensure it meets expectations. Thank you for bringing these matters to our attention, and we hope to have the opportunity to exceed your expectations in the future. Sincerely,Ho... read more
The halls smelled terrible and were stained. Homeless were sleeping in their cars both days i was there. Wasnt happy with this hotel.
Business response:
Dear Mike, Thank you for selecting our establishment and taking the time to provide us with your feedback. We sincerely apologize for the issues you encountered with the stained and unpleasant smell in the hallways during your stay. Ensuring a clean and comfortable environment for all our guests is our top priority, and we regret that your experience was affected by this unpleasant smell. We take reports of homelessness in our vicinity seriously and are working to address this issue with local authorities. We understand your... read more
The carpets were stained in the room and the halls. The parking had homeless living in their cars. Not a place i will ever stay at again.
Business response:
Dear Mike, We sincerely apologize for the disappointment you experienced during your stay. Providing a clean and comfortable environment is our priority, and we regret that we fell short of meeting your expectations. Your feedback regarding the stained carpets and parking situation is concerning, and we will address these issues promptly with our team to ensure improvements are made. We understand your decision not to return, but we hope you reconsider, as we are committed to providing a much-improved experience. Should you ... read more
Hotel canceled my reservation before we arrived at 5 pm. Left me and my son stranded. Very inconsiderate and bad business. We're very unhappy, but will be happy to share our experience with friends and family.
Business response:
Dear Thann, Thank you for your feedback. We sincerely apologize for the inconvenience caused by the cancellation of your reservation. This situation is not reflective of our usual standards of service, and we understand the frustration and inconvenience it caused you and your son. Please rest assured that we are investigating this matter and taking steps to prevent similar occurrences in the future. We value your feedback and hope to have the opportunity to regain your trust and provide you with a better experience in the fu... read more
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,329 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open at 9:00 a.m.