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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Yes, No shower curtain, Room had bad odor, extremely unhygienic counter help at night, looked like the maid who did laundry also took care of the front counter. When asked for a copy of the bill she said the printer is not working.
Business response:
Dear Guest, We sincerely apologize for the concerns you experienced, including the missing shower curtain and the service at the front desk. This is certainly not the level of cleanliness, professionalism, or efficiency we strive to provide. Your comments have been brought to the attention of our management team. We truly regret the inconvenience caused and appreciate you bringing these matters to us. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Management
Room was very run down
Business response:
Dear Guest, We are sorry to hear that you felt the room was run down and did not meet your expectations. Providing comfortable, well-maintained accommodations is very important to us, and we regret that your experience fell short. Your comments will be shared with our management and maintenance teams for review as we continuously work to improve our property. We truly value your input and appreciate you bringing this to our attention. We hope you will consider giving us another opportunity to welcome you back for an improved... read more
Never again! I just got in from an 8 hour drive arrived at 2:45 and was told the room would not be ready for another 45 mins I had to leave and come back. Luckily there were restaurants near by but it was an awful experience. Once we got the room the bathroom door was locked! The receptionist needed to come unlock the door we realized that the door locks as soon as you close it we had to put a towel on the door so it doesn’t fully close and we wouldn’t lock ourselves out. She jokingly made a comment about ghosts smh and then... read more
Business response:
Dear Guest, We sincerely apologize for the inconvenience you encountered upon arrival and for the condition and maintenance concerns in your room. This is certainly not the level of service we aim to provide. We regret that your concerns were not handled with the professionalism and care you deserved. Please know your feedback will be shared with the concerned teams. We do appreciate your kind words about Robert and will recognize him accordingly. We hope to have the opportunity to welcome you back soon. Sincerely, Hotel Man... read more
Multiple rooms with leaky faucets. Rooms are over all dirty.
Business response:
Dear Guest, We sincerely apologize for the issues you experienced with leaky faucets and overall cleanliness during your stay. This is not the standard we strive to maintain, and we understand how frustrating this must have been. Please be assured that your feedback will be shared with our maintenance and housekeeping teams. We are committed to improving our facilities and guest experience. We truly value your comments and hope to have the opportunity to welcome you back soon. Sincerely, Hotel Management
All problems
Business response:
Dear Guest, Thank you for sharing your feedback. We genuinely aim to ensure every guest enjoys their time with us, and we regret that your expectations were not fully met during this visit. We also regret any inconvenience you experienced and appreciate you taking the time to highlight your perspective. Insights like yours help us focus on creating a more seamless and enjoyable stay for future guests. We hope to have the opportunity to welcome you again and provide a visit that is more relaxing, pleasant, and reflective of t... read more
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is open now. It will close at 6:00 p.m.