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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
No coffee maker in the room No shampoo & body wash in the bathroom
Business response:
Dear Andes, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know that we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable. We are always here to help. We hope this was not too much of an inconvenience and that you will stay with us again soon.Sincerely,Hotel Management
We expended 3 nights and not a single day the room was clean or provided clean towels. Really bad experience for my family.
Business response:
Dear Jaime, Thank you for providing feedback regarding your recent stay with us. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our accommodations, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,H... read more
No te asean la habitación, el aspecto sucio
Business response:
Dear Alejandro, Thank you for sharing your experience. Please accept our apologies if we did not provide you with a clean and comfortable room. We strive to go above and beyond for our guests, so we are sorry that we fell short of your expectations. We understand the importance of maintaining clean and fresh accommodations, so we will follow up with our housekeeping staff to ensure every room is flawlessly prepared for our guests. We appreciate your business and thank you for choosing us.Sincerely,Hotel Management
What a shame My family and I stayed for 2 nights. We had traveled 4 hours for a soccer tournament. Extended Stay has certainly downgraded from what I remember. The carpet was stained, smelly, the rooms weren't clean, the whole experience was a disappointment. I hope corporate reads and more importantly take action for the lack of cleanliness. This Hotel needs a lot of help. Seems like the investors don't care/ Would rather get a fat paycheck than invest in the clients that matter.
Business response:
Dear Nelson, Thank you for taking the time to write a review about our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Please return for a better expe... read more
Rooms are extremely dirty
Business response:
Dear Fernando, Thank you for sharing feedback about your recent visit. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Our front desk team is always there to help you. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
Be sure you have your own pillows here. Not sure they were even pillows on the beds. Seemed like a towel in a pillow case. Beds need to be replaced extremely uncomfortable. Requiring an ID for both adults for safety purposes definitely didnt make me feel safe nor did the broke down truck that was obviously being lived in.
Business response:
Dear Tiffany, Thank you for taking the time to leave your valuable feedback for us. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize for anything other than a completely satisfying stay. Your honest comments will be shared with our associates, and we will use them for future improvements. We hope you will give us another opportunity to provide you with the great visit you deserve and to show you why we are an excellent choice when visiting the city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,329 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open at 9:00 a.m.