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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Front desk staff member Jessica/Jazmin showed a complete lack of initiative and professionalism. Before arriving, I confirmed that my U.S. Certificate of Citizenship would be accepted as ID since I’m already in the system as a loyal customer. When I explained this, she interrupted with condescending questions like: • “Why don’t you have an ID?” • “What type of person doesn’t carry one?” • “How did you even get here?” Instead of checking the system as I repeatedly requested, she refused to help. After a five-hour flight from ... read more
Business response:
Dear Guest, We are deeply sorry to hear about this distressing experience and the way you were treated upon arrival. What you described does not reflect the level of professionalism or service we expect from our team members. We sincerely regret the frustration and inconvenience this has caused—especially after such a long and exhausting travel day. Your comments have been shared with our team to reinforce the importance of professionalism and guest engagement at all times. We truly regret that this incident led you to seek ... read more
Did not want to provide refund when I no longer wanted to stay the entry night . Did not allow me to stay the extra night either even when I paid for it !
Business response:
Dear Marissa, Thank you for your feedback. We regret the challenges you experienced with your reservation and have shared your comments with the appropriate team. We appreciate your understanding and patience as we continue striving to improve guest satisfaction. We hope to welcome you back under better circumstances. Sincerely, Hotel Management
Homeless! Fleas everywhere. Office Manager Tori is extremely RUDE with zero customer service skills!
Business response:
Dear Claudia, We appreciate you sharing your feedback regarding your recent stay. Your comments about cleanliness and service have been shared with our team, and we take all guest concerns seriously. Thank you for bringing these matters to our attention. We hope to welcome you back for a better stay in the future. Sincerely, Hotel Management
Staff was not helpful on my unique staying situation. I had to call Expedia line to make proper arrangement.
Business response:
Dear Xiaowen, We are very sorry that our team was unable to offer the support you needed during your stay. We understand how frustrating it must have been to seek assistance through Expedia. Your feedback has been shared with our team to help us enhance guest communication and ensure a more attentive experience in the future. We hope to provide a smoother stay if you choose to revisit us. Sincerely, Hotel Management
Worst hotel experience ever! They need a completely new staff!!! (After 3 previous nights of staying at the location) I was informed that the current chime card I was using as per hotel rules to keep a card on file. I try to extend my stay at the hotel for a 4th day and the manager informed me that my chime card is no good for a hold and that the staff should of informed me of this information. Even though I was physically able to use my car the previous nights, Im now out of money and need to wait for a refund, as well as n... read more
Business response:
Dear David, We are truly sorry for the challenges you experienced during your stay. The concerns you raised regarding payment communication and the difficulty with your room access are deeply concerning, and we understand how unsettling this must have been. We also regret that the service you encountered fell short of the professionalism we aim to provide. Your experience is not reflective of the standards we strive to maintain, and your comments have been shared with our team to ensure these issues are addressed. While our ... read more
Not so good
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is open now. It will close at 6:00 p.m.