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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The around this hotel 🏨 property is clean but the frond desk customers service attitude is NOt that good,he doesn't know how answer customers question
Business response:
Dear Hefeng, Thank you for staying at our hotel and for sharing your concerns. We are sorry for the issues you had with our front desk. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management
I reserved the room base on photos and my personal needs, I only needed to spend the night and eat breakfast in the morning. I was in panic mode as I walk the hall on the third floor, the carpet was nasty, the smell was very bad and I was considering loosing my money and go elsewhere, fortunately when I entered the room, it wasn’t bad, the room itself was clean but the smell on the bathroom was bad as if it was getting a source of air from outside. There were super limited amount of supplies for showering and the sink and ba... read more
Business response:
Dear Guillermo, We appreciate you taking the time to share your thoughts with us. We aim to provide exceptional service to all our guests, and we apologize for falling short of your expectations. Please be assured we will discuss your concerns with the respective departments to ensure these issues are addressed promptly. We hope you will revisit so we can show you our commitment to outstanding hospitality.Sincerely,Hotel Management
The room was not clean the floor feels sticky, and the carpet feels wet.
Business response:
Dear Guest, Thank you for reviewing your time with us. We are disappointed with your unsatisfactory experience and apologize for any items overlooked during your time with us. Your feedback helps us identify ways to improve our service; we are grateful. Our housekeeping team is working on your issues, as our hotel's cleanliness is a key priority; we regret that this was your experience. Our front desk team is always there to help you; never hesitate to speak to them. We appreciate your business and look forward to seeing you... read more
Would not go back The sheets has stains and the pillows too. The room smell funny. The floor was completely dirty I was barefoot and my feet’s was dirty. And then there was bugs everywhere. There was ants and other bugs.
Business response:
Dear Heidi, We hope you will accept our apologies for not providing the exceptional service you should have received and, therefore, tarnishing your stay with us. You are correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We hope you will give us a second chance to deliver the type of ... read more
So so Not clean, elevator not working, ants, out door not locked, no hot breakfas, no lobby. Nice staff, friendly, safe area, laundry room neat and easy to use.
Business response:
Dear Guest, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved in your room and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Our team is working to ensure the issues mentioned are improved and not repeated. Please stay with us again so we can provide you with a much more satisfying experience. Sincerely,Hotel Management
Attack of the ants The hotel is infested with ants. We stayed on the third floor and the ants were everywhere not just in the kitchen area all over the floor you walked on the ants!! They said they provided coffee and muffins in the morning. went downstairs to grab coffee that first morning the pot was empty and there was no muffins. Left to the store and purchased coffee and donuts. The ants had a feast.
Business response:
Dear Guest, Thank you for selecting us. We apologize for not meeting your expectations and regret your disappointment with the breakfast choices not meeting your liking and will share your remarks with the concerned individual for improvement. Also, we are sharing your comments with the housekeeping and pest control team for further review and action to avoid similar problems. It was a pleasure hosting you, and we hope to have you back for the outstanding stay you deserve.Sincerely,Hotel Management
It advertises continental breakfast, there really isn’t one. It’s just coffee, granola bars, and muffins. Room dirty and a ton of ants on the bathroom on our 2nd day. Location is great.
Business response:
Dear Tracy, Thank you for sharing your experience with us. We apologize for the inconvenience regarding the breakfast offerings and the cleanliness of the room. Your feedback is essential, and we will review our breakfast options to better align with expectations. We have addressed the ant issue with our pest control team to prevent future occurrences. We appreciate your positive comments about our location and hope to welcome you back for an improved stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,328 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open tomorrow at 9:00 a.m.