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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The staff was friendly and helpful. Few things that were disappointing, the bed was way to firm and the recliner was actually to soft. I didn't sleep but maybe 30mins because of the bed and the noise of the Fwy. I asked for a room to be away from the Fwy but did not receive. The night staff member named Rebecca was extremely kind so she stood out to me.
Business response:
Dear Joanna, We appreciate you sharing your feedback about your stay at our hotel. We are genuinely sorry for the inconvenience you experienced with the noise and the discomfort of our beds. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We will investigate the issue to address it effectively. Your feedback is appreciated, and we hope to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management
We booked a room here, checked in late due to our softball schedule. When we arrived, they told us they did not have a room for us. They told us they would call a sister hotel to see if they had any bookings. they told us we were all set and to head over to the hotel. We called ahead to verify there was a room, and when we called, they only had a single bed not two queen size beds like we had originally booked. They ended up finding us to that, but took over an hour to figure out our situation. We will never stay at another ... read more
Business response:
Dear Shauna, Thank you for choosing to stay with us. We sincerely apologize for the inconvenience you experienced upon your arrival, as we were unable to provide the room you had booked. However, we are pleased that our staff were able to assist you in finding alternative accommodation. We empathize with any inconvenience this situation may have caused and hope to better your experience with us whenever your travels bring you back to the area.Sincerely,Hotel Management
We got to our room after attending a family function and the room was infested with gnats or fruit flies. There were no additional rooms available so we had no choice but to check out and find a new place to stay.
Business response:
Dear Paul, We understand how disappointing it can be when our guest suites do not meet the high standards we strive to provide our guests. Your valuable comments have been shared with our team to prevent such matters from repeating. We hope you will accept our sincere apologies and revisit us so we can have the opportunity to leave you with a much better impression.Sincerely,Hotel Management
The shower and bathroom door was broken
Business response:
Dear Byannka, We sincerely apologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status when it does not meet our standards. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We would love another opportunity to show you the great visit w... read more
The property was so dirty with long stains of human hair on my towels, with loud neighbors and freeway noise I didn’t stay at the hotel. I basically lost my money. I would never ever stay a an extended stay again.
Business response:
Thank you for sharing your concerns about your experience at our hotel. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and comfortable environment. However, we apologize for falling short and regret that this issue compromised your stay. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
The staff was probably doing the best they could. Seems like this is an older facility that has not been given many helpful upgrades in the building itself. The "breakfast" listed on the website was a joke. Well, the coffee was good, but the "breakfast" consisted of hot cereal packets to which they could provide no spoons (I asked) and then the 2nd morning, they didn't even have any hot cereal packets. Trying to get help from the front desk was futile, and after standing there for several minutes each time, no one was there ... read more
Business response:
Dear DWIGHT, Thank you for being our guest. We are sorry for the disappointment of not finding our front desk person at the mentioned time. Please allow us to discuss this with the members so that this lapse of service is not repeated. Also, we regret that the breakfast menu needed to meet your expectations. Your remarks will be shared with the team for further improvement. We are pleased to say we are in the process of finalizing the details of our upcoming remodel. In the meantime, we will continue to do an excellent job o... read more
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,328 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open tomorrow at 9:00 a.m.