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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Free breakfast beware This place is terrible for the price. Room was okay. My problem is when you advertise free breakfast!!! Free granola bars dont qualify as free breakfast!!! Thats a snack. Coffee, hot water for tea, and instant oatmeal. I stayed at the Aryes down the street. They had the full spread for continental breakfast. Plus they had build your own omelets and eggs your way. Protien changed everyday I was there. Granola bars!!! Will never stay here again.
Business response:
Dear Anthony, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback, and we are sorry your stay was not the experience you expected. We sincerely apologize our complimentary grab-and-go breakfast was not to your liking. When we receive such feedback, it is always shared with our brand leaders to help them decide on future offerings for breakfast. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Find another place The continental breakfast consisted of coffee and a granola bar. The outside noise sounded like cars were going to drive through your room. First & last time staying here.
Business response:
Dear Frances, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Sincerely,Hotel Management
Not too much foot traffic In and around your room was a plus. Parking was ok. Multiple restaurants and grocery stores near by. Outdated refrigerators and horrible electric stoves. Unreliable wifi service. 2x wifi service avail at very expensive fee but still continues to drop connection more often than not. Save your money and head to Mac 'Ds free wifi across the Street instead.
Business response:
Dear Enrique, Thank you for the recent visit and for sharing your review. We are glad you enjoyed some areas of our hotel during your stay. We work hard to ensure that all aspects of our guests’ stay are exceptional. However, we apologize for falling short of your expectations. We have noted your concerns about our amenities and will share your comments with the appropriate team as soon as possible and ensure our future guests do not encounter the same problems. We hope you revisit us to experience the flawless service and a... read more
Nightmare. The staff is behind bullet proof glass; that should tell you everything. It smells and I think there is a good chance there were homeless people and/or prostitutes there. We checked in, saw the room (which looked NOTHING like the photos) and promptly checked out. Didn't feel safe. The front desk was VERY nice - they let us check out asap. I think they saw we had kids and knew it was not a good fit for us. The hotel is hard to find, as well. The navigation made us loop in circles and it was off the beaten path. The... read more
Business response:
Dear Kristina, we regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We appreciate your kind comment about our front desk associate, and we hope you will... read more
The property was dirty and rundown.
Business response:
Dear Johnny, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
First there was an awful odor in the halls. The room is definitely not up to date. The bed quilt was old and dingy. There was a long coarse hair in the face towels, which were ancient. The toilet paper is one ply , and has the texture of sand paper. The bed was creaky. I asked if the room was quiet, and told yes. It was across from the freeway. I haven’t taken a shower or had breakfast yet. I can’t wait for those experiences.
Business response:
Dear Ira, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,328 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open tomorrow at 9:00 a.m.