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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The first room we walked into smelled like someone had just smoked an entire pack in it. They moved us to a nice new room and lots of things in the room was broken. There was dog poo on the carpet at the top of the stairs that sat for almost an entire day after we told them about it multiple times. Also the dog in the room next to us barked from 615 am until 9 when we left. The dog continued to bark when we got back from our wedding just after 10pm the damn dog started barking again for over an hour with multiple complaints ... read more
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We are also for the dog barking and the disturbance this caused. We wish you had alerted our front desk team so we could have a conversation with the pet owner to reiterate our pet policy. We hope to make it up to you in the future. Si... read more
There was no amanity in the room. No cleaning ever for three days.
Business response:
Thank you for your review of your stay. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights. However, these services are always available upon request for an additional fee. Please note, kitchenware and toiletries are available at the front desk. In response to your feedback, we will be coaching our front desk staff to ensure we are clearly communicating our services and amenities during guest arrivals. We hope you will consider staying with us again when you are i... read more
The room next to mine flooded, and I had to blockade my door with towels. When I did this, a centipede ran out of a towel (as if being flooded wasn't enough). I was then promised a credit for one of my days due to the flooding and having to move to a different room (not to mention the centipede). They then proceeded to bill me for all three days, and I had to spend the next three days attempting to contact the hotel manager to find out why I was billed for three days when they had promised me I would only be charged for two.... read more
Very unhappy I was very disappointed with my stay. I originally tried to book a room with two beds and it wouldn’t let me online so when I got to the property I asked to switch it and Jordan the gentleman working at the desk was very accommodating and was able to get me into a room with two beds. The next day I woke up two firetrucks police cars all kinds of noise and no explanation as to what was going on. I’ve left for the day to handle business with my family and later that day I received a call from Angie stating that th... read more
Never Again, the Motel 6 Franchises are Notorious for holding on tight to their bottom line, and Care Less for Customer Service. I will Never Ever Recommend this Motel 6 to Family Member's nor Friends. This Property Manager Juana is Definitely a Company Person who practices Hold Tight To The Bottom Line, and CARE LESS of her customer's. Nordstrom's will refund or exchange broken or defective shoes year's down the road, Juana is more likely to throw the shoes at you as she is throwing you out the door. For Example, I arrive a... read more
Dirty and bathrooms in bad shape. Leaking faucets. Old carpets. Amenities have to be ordered and front desk was reluctant to send it up because she was busy
Business response:
Thank you for posting a review of your stay. We apologize for the difficulties you encountered in your room and that our staff was unable to accommodate your requests. Please be assured that we have discussed your feedback with our housekeeping and maintenance teams to fix the problems you mentioned. We have also shared your concerns with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincere... read more
I didn’t like the wait time. I had made previous reservation prior to showing up. I had to wait over 45 minutes just to check in.
Business response:
Thank you for your review. We apologize for the trouble you had at the time of check-in. Please be assured that we have discussed your feedback with our front desk team to make sure future guest do not encounter the same issue. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open tomorrow at 9:00 a.m.