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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Pull back the sheets of the bed and be scared I was dissapointed that ES was not in the condition I was accustom to. I have not personally stayed at ES but I have had my sales team stay at ES for years and never received a complaint about the quality. So I booked a crucial stay for a conference for my wife and I at ES. We loved the staff, very friendly and the front desk manager was great. We went to the room and it was comfortable and adequate for what we needed. NOW when we went to bed we pulled back the comforter and foun... read more
Unexpected experience of the last day First few days were fine the last two days were very disappointing we extende online till Friday 11:00 am we got the confirmation and the amount to be paid we went to pay and hotel . Com extension was not honored by the desk clerk he refused to extend and said they are sold out and I said then how come hotel.com did the extension ? He said I don't why they did that he was rude and he called cop on us and that was the most disgusting experience we ever had for a hotel stay this is a bad m... read more
Room was old, bathroom fan and light were very noisy. Huge stains all over the carpet. The door to the rooms look as if dogs have been scratching on them with no repair. The hallway outside of the room continuously smelled of a mixture of smoke and dog urine even though it was a no smoking floor. The grounds surrounding the building (parking lot area) had large roaches crawling at night.
Don't ask for help My brother passes away and I contacted the hotel and told them I needed an early check in because I was coming from out of state and I needed a place to get ready for an early afternoon service. They told me the only time I could check in was after 3:00pm. The room also had an no refund when I reserved it.
Non smoking? While my room was nice and didn't smell of smoke, I can't say the same for the rest of the hotel. The hallways and elevator wreaked of cigarette smoke. Horrible. M
Business response:
Thank you for your recent review of your stay. We appreciate the kind comments about your room; however, we apologize for the smoke odors you experienced. In response to your feedback, I am going to check our ventilation system to make sure it is working correctly as well as making sure we are enforcing our nonsmoking policy. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Bad cigarette smell It was not pleasant as it smell a lot like cigarette smoke on a non smoking section. I had two sons that needed to rest and we stayed for a soccer tournament and the smell was bad for all of us. Not a nice stay.
Never Again The beds were standard size, very little room for my wife and I. The hallway smelled like a smoking convention was going on. The room itself was not in good repair. It was not cleaned very well upon arrival. Have stayed there many times before but this was the last time. Could have received the same results at Motel 6.
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,329 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open at 9:00 a.m.