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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Tenement Housing/Filthy Establishment The hotel staff were wonderful. Very kind and willing to help. And they were the only redeeming quality. The condition of the hotel and the rooms was downright shabby. My bathroom wasn't entirely clean, so I wiped the leftover toothpaste out of the sink, and cleaned the towel holder next to it, which was covered with something, just not sure what it was. The bed pillows were flat and very uncomfortable. One of them had a piece of plastic melted onto it; making it unusable, as it had shar... read more
Business response:
Amber, thank you for being a guest at our hotel. We sincerely apologize your room was not in the spotless condition it should have been when you arrived. Cleanliness is our top priority, and we will discuss your comments with our housekeeping team to make sure we are following strict guidelines on delivering clean and well-maintained accommodations. We also apologize for the unpleasant scenario you mentioned. On a positive note, we are glad you liked the service provided by some of our associates. Counting on your kind gener... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
My last time here Bad area My car was broken into twice It’s nice to have a kitchen and full size frig but the chance of theft is not worth it
Business response:
Thank you for taking the time to show us your concerns. We take the safety and security of our guests and their property very seriously and have been working closely with local authorities to investigate and prevent future incidents of this nature. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels. Sincerely, Hotel Management
Business response:
Arturo, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Unfriendly staff. It felt like they were doing me a favor for letting me stay at this place. There are too many hotels in this area to put up with the kind of service I received
Business response:
David, thank you for taking the time to share comments about your stay. We strive to consistently deliver exceptional service, so we apologize you had a disappointing experience with us. Your feedback has been shared with the team, and steps are already taken to ensure these mistakes are not repeated in the future. We truly hope you will give us another chance to prove we are committed to providing outstanding guest service. Sincerely, Hotel Management
Business response:
David, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Not enough cook ware to use. Very limited, way different from what they’re advertised. I picked to stay here because of the advertisement but then it’s totally different.
Business response:
Anthonette, thank you for being our guest. We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Margaret, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
I stayed in an Extended Stay America hotel in Chino California for 5 nights. Not once did they clean the room during my stay. They didn't provide a safe or a deposit box like their website stated. I will never stay in that hotel chain again.
Business response:
Thank you for staying with us and providing your feedback. We certainly apologize your experience was not to our hotel's high standards. Our housekeeping services are provided to guests staying eight or more nights, respecting their privacy of the home-like living. However, these services are always available upon request for a minimal fee. We also offer a complimentary linen exchange service at the front desk as often as you like. Your feedback is very important to us and has been shared with the front desk staff to ensure ... read more
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open tomorrow at 9:00 a.m.