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Extended Stay America - Los Angeles - Glendale
- Hotels
- Glendale, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1377 W. Glenoaks Blvd., Glendale, CA, 91201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Floors dirty and old in the lobby and in hallway. Beds not as co for table as other 3 star haters I have stayed at.
Business response:
Thank you for your feedback. We are sorry for not meeting your expectations in regards to your room. We truly regret the inconvenience you had and have shared your review with our team in an effort to improve our service and facilities moving forward. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
the room was clean but outdated.had popcorn ceiling. We weren't expecting a luxury stay so it fit our plans because we were out anyway. Just need a place to stay overnight. . I love that it had a kitchen, microwave and fridge. Staff was friendly. Parking is $5 day compared to other hotels charging 25 and up. we brought our own food/pot/pan/utensils for cooking because I read from other reviews that you had to ask for it. So we came prepared. We would stay hear again. Felt safe around the area.
Business response:
Thank you for being our guest. Although you liked your clean room, we are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
Business response:
Harry, we are committed to ensuring an excellent experience for each guest, and we thank you for letting us know we were successful. We appreciate your nice rating and look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Just convenience Missing closet door , also asked for drinking glasses cause they are not in the room, they never delived them. The staff was not very friendly.
Business response:
Thank you for your review. We are sorry for the service and maintenance issues you encountered while you were here and regret the inconvenience it caused. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Not bad The room was very big and the bed was comfy, however there were 2 plastic bags full of clothes and towels on the floor when we came in which was very weird and all the cabinet doors were open, although visibly not very clean inside. Also, we had to pay $5/day for parking which seems absurd to me. Lack of mirror in the room (aside from the bathroom) was inconvenient as well.
Business response:
Christina, thank you for staying at Extended Stay America. Although you had a pleasant visit, we are sorry for not meeting some of your expectations and regret the issue you experienced in your room. We value your feedback as it will help us improve our guest experience moving forward. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
The air conditioning and heater too noisy and hall way was smelly
Business response:
Keyvan, thanks for staying with us and for the review. We are sorry for the issues you encountered while here and regret the inconvenience caused. Your concerns have been shared with our maintenance and engineering team so we can understand what happened and correct our process to ensure a better visit for future guests. We would appreciate another opportunity to provide you both with a better experience when in the area. Sincerely, Hotel Management
Nice hotel conveniently located The rooms are large, with comfortable beds and chairs. The bath room is clean and useable. The only issue we had was with the computer wi fi. The hotel system kept disconnecting causing rebooting the computer too many times. The problem may have been that the wi fi transmitter was not strong enough to send a strong signal to our corner by Glenoaks Ave, thus triggering the constant rebooting. There are plenty of restaurants and other facilities close which makes the location a great one.
Business response:
Ron, thank you for the nice review of Extended Stay America. We are glad to know you had a great stay and liked your spacious room. However, we are sorry for the problem you encountered with the internet connectivity. We have asked our service provider to look into this matter to resolve this issue. We hope the positive aspect of your stay will bring you back on your next visit to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Glendale
How is Extended Stay America - Los Angeles - Glendale rated?
Extended Stay America - Los Angeles - Glendale has a 4.2 star rating with 1,396 reviews.
When is Extended Stay America - Los Angeles - Glendale open?
Extended Stay America - Los Angeles - Glendale is open now. It will close tomorrow at 12:00 a.m.