Extended Stay America - Los Angeles - Glendale

Business response:

luis, Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Susie, thank you for being our guest at Extended Stay America. It’s a pleasure to know you had a wonderful stay and were impressed by the service provided by our courteous associates and especially by Alex. We will be sure to share your compliments with the entire team. On behalf of everyone here, we invite you to visit us again. Sincerely, Hotel Management 

Business response:

Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

Angel, thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management 

Business response:

Hyun, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Laura, thank you for your feedback. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to post a review. You deserved a clean, comfortable and stress-free stay, and we did not live up to your expectations. Your feedback has been shared with the housekeeping team, and we will be more diligent with our efforts. Thank you for the feedback. We would like to host you back so that we can make your next visit a wonderful one. Sincerely, Hotel Management