Extended Stay America - Los Angeles - Glendale

Business response:

Gene, thank you for making Extended Stay America a part of your travel plans. We are happy you had an overall good stay and that you liked our property. We enjoyed having you as our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your stay. We are glad to read you had an overall pleasant visit and liked our location. having said that, we are sorry for any inconvenience you had while here. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Noel, Wow, thanks for the wonderful five-star rating. We are thrilled to read you loved our property and that you had an enjoyable stay with us. Reviews such as yours mean a lot! Thanks again, we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Bob, thank you for including Extended Stay America in your travel plans and for the fantastic review. We are thrilled to read you were impressed with the service offered by our staff and found us to be a great value. Your compliments have been shared with the entire team for noticing their efforts. On behalf of everyone here, we would love to welcome you back when in the area. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your experience at our hotel. Although you liked certain aspects of your visit, we apologize for the maintenance issue you experienced in your room and that our staff being wasn’t so warm and friendly towards you. Your feedback is shared with our team in an effort to improve our future guest experiences. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. It is a pleasure knowing you were pleased with our convenient location and that you received a wonderful service from our staff. We value your suggestion in regard to breakfast and have taken a note of it. All of us at Extended Stay America would love to welcome you back soon. Sincerely, Hotel Management 

Business response:

Sergio, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and posting your review. We are delighted to read you enjoyed your clean, comfortable room and the service provided by our friendly staff. We have also shared your feedback with our internet service provider to make sure we provide steady internet connectivity. Thanks again for choosing Extended Stay America, and we hope to have the opportunity to welcome you back for a future stay. Sincerely, Hotel Management 

Business response:

Laura, thanks for evaluating your visit to our hotel. We are glad to know you liked our location and had a good stay with us. However, we apologize for the odor issue and the oversight by our front desk. Your feedback regarding these issues is shared with the concerned teams to ensure they’re more diligent moving forward. We hope the positive aspects of your stay will bring you both back to us. Sincerely, Hotel Management