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Extended Stay America - Los Angeles - LAX Airport - El Segundo
- Hotels
- El Segundo, CA
About this business
Location details
1910 E. Mariposa Ave., El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was up to date but there wa woman hair all on the showe floor and on the certain make it feel nasty
Business response:
Dear Troy, We apologize for the condition of the bathroom upon your arrival. While it's good to know the room itself was more current, the lack of attention to cleanliness undermines the overall experience. Details like this matter and your feedback will be shared with our team to ensure rooms are properly inspected before every guest arrives. Thank you for bringing this to our attention. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
You need to ask for clean linen, no one cleans the rooms daily unless you ask I guess. There were flies in the room and no idea where they came from. There was mold on the outside of the fridge. There was also a prominent “smell”. I would definitely not recommend. The only good thing was the staff
Business response:
Dear Kelly, We’re sorry your stay was disappointing. A room should feel fresh, well-maintained, and comfortable; we regret that we fell short in several areas. We also understand how frustrating it can be to learn that housekeeping and linen services are provided only upon request. While this policy is in place to help maintain consistency and cleanliness, it should be communicated clearly. We’re grateful you acknowledged the efforts of our staff, and we’ll continue working to ensure the rest of the experience reflects that ... read more
The front desk Martha Was extremely and beyond five start service. I got in to the room and turn the tv on, the surprise was the TV screen was all blue, called to front desk and asked about the tv floor room was fealty and dirty my feets were black like if I was walking on ashes. Poor shower supplies. Unexpected changing fees.
Business response:
Dear Javier, Thank you for sharing your feedback with us. We are glad to hear that Martha provided outstanding service during your stay. However, we sincerely regret that your room did not meet our high standards. Please rest assured that we take your comments seriously regarding the TV and cleanliness, and we are committed to addressing these matters with our team. Your experience is important to us, and we appreciate your insights as they help us improve. We hope to have the opportunity to welcome you back for a much more ... read more
Vieja
Business response:
Dear Medardo, We are sorry if we missed out on any essential opportunities to make your stay a seamless, memorable one, you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest. Sincerely, Hotel Management
Stale cigarette smell The room reaked of cigarettes and it was non smoking. It was awful
Business response:
Dear Nicholas, We sincerely apologize that your visit was affected by an unpleasant odor. Every guest deserves a space that feels welcoming and properly refreshed, and it's disappointing to know this wasn't your experience. Although our guest's rooms are smoke-free, we occasionally have violations of this rule. Rest assured that maintaining a clean and fresh environment throughout our hotel is a top priority for us, and we are constantly working to improve. Your feedback will be shared with our team to ensure closer attentio... read more
Would not suggest again
Business response:
Dear Guest, Thank you for sharing your thoughts. While we’re sorry to know your experience didn’t leave a lasting impression, we’re grateful for the opportunity to have hosted you. Your feedback is important, and we’ll continue working to create a more positive experience for all guests. Everything we do is aimed at providing every guest with an excellent experience. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Room wasn't really clean
Business response:
Dear Guest, Thank you for sharing your experience. We're sorry that the room's cleanliness did not meet your expectations. This is something we take seriously, and we'll be addressing your feedback with our housekeeping team to ensure improvements are made. We appreciate the opportunity to host you and to use your comments as a guide for better service moving forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
The people next to my room played the TV too loud the whole night for 2 nights in the row. We have to rush to bail out from the hotel. I should have told the front desk but did not because we were scared that those people would get upset with us.
Business response:
Dear Guest, We're sorry your stay was disrupted by excessive noise from nearby guests. Rest is one of the most important parts of any visit, and we regret that you weren't able to enjoy the comfort and peace you deserved. We'll share your feedback with our team to ensure we're more proactive in monitoring and addressing noise concerns. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptional experiences on your next visit to the... read more
Frequently asked questions about Extended Stay America - Los Angeles - LAX Airport - El Segundo
How is Extended Stay America - Los Angeles - LAX Airport - El Segundo rated?
Extended Stay America - Los Angeles - LAX Airport - El Segundo has a 3.4 star rating with 2,639 reviews.
When is Extended Stay America - Los Angeles - LAX Airport - El Segundo open?
Extended Stay America - Los Angeles - LAX Airport - El Segundo is open now. It will close tomorrow at 12:00 a.m.