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Extended Stay America - Los Angeles - LAX Airport - El Segundo
- Hotels
- El Segundo, CA
About this business
Location details
1910 E. Mariposa Ave., El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cops and firemen I arrived late in the evening. Front desk was friendly and efficient. Once in my room, i notice there was red paint, or ink on several spots on the rug otherwise, it was clean. The following day, i was in a zoom meeting and the fire alarm went off. I carried the front desk and they assured me there was no fire, and it was accidentally pulled. After about 5 minutes, the alarm finally was turned off. After my meeting, I left the room and went about my day. The next day, there was a commotion in the next room a... read more
Business response:
Dear Roberto,We appreciate you recognizing the friendly and efficient service you received upon arrival. However, we sincerely apologize that your stay was disrupted by unexpected incidents. Our team strives to maintain a welcoming and comfortable environment, and while certain situations may be beyond our immediate control, we understand how unsettling they can be. Please know that we take these matters seriously and will continue working to improve the overall guest experience. We greatly appreciate your observations and c... read more
Homeless camp hotel should be it's name. Police presence searching rooms for someone. I had to beg for towels, they canceled my daughter's reservation when she arrived at 11pm and she had to bunk with me and my husband. I wouldn't stay here ever again. Daytime staff seem defeated by their employer. I won't ever trust a extended stay again . If they allow this in one of the safest communities in the nation. El Segundo should close them down.
Business response:
Dear Kelly,We sincerely apologize that your experience did not meet expectations. Ensuring a comfortable and welcoming environment for all guests is a priority, and we understand how unsettling some aspects of your stay must have been. We’re also sorry for any difficulties with obtaining towels and the reservation issue that caused inconvenience for your daughter. Our team is committed to providing better service and will address these concerns to improve the guest experience. Please accept our apologies, and we hope you wil... read more
Bad Not clean, not nice. Awful breakfast, staff did not bother to clean the breakfast table (very small table). Terrible coffee (50% of the overall "breakfast"), the rest, a horrible "Nutri-bar".
Business response:
Dear Jorge,We sincerely apologize that your recent stay did not meet expectations. Cleanliness and a pleasant dining experience are essential for a comfortable stay, and we regret that these aspects fell short during your visit. The issues you mentioned regarding breakfast and coffee are concerning, and we will review and address them with our team to ensure a more enjoyable experience for future guests. We appreciate you sharing your feedback, as it helps us improve our services. We hope to have another opportunity to welco... read more
Hotel vieillissant, pas de rénovation depuis des années, équipements très anciens, wifi en panne, pas de maintenance technique. Plus comme avant. C'est dommage
Business response:
Dear Rey,We're sorry that your recent stay did not meet your expectations and that the condition of the property left you disappointed. Maintaining a well-kept and functional environment is important to us, and your comments will be shared with the team to address the concerns you've highlighted. We value your loyalty and regret that this experience fell short of what you've come to expect. We are committed to continually improving and going above and beyond to exceed our guests' expectations. Your review is invaluable to us... read more
Terrible experience My stay at this hotel was far from good. The room had a strong smell of marijuana, and the first night was terrible. The next day, I had commitments outside the hotel, and when I returned, it seemed like 20 people had smoked inside the room. I went to the reception and requested a new room, explaining the reason. The receptionist apologized and provided me with a different room, which had no unpleasant odors, only a cleaning product scent. The following day, after returning from my commitments, the room a... read more
Business response:
Dear Edilson,We sincerely apologize for the challenges you encountered. The issues you described are concerning, and we understand how unsettling this must have been. We appreciate your patience in addressing the room change. We also recognize how distressing the noise from neighboring guests must have been, especially at such an early hour. Rest assured that we will address these matters with our team and work to improve the guest experience moving forward. Please accept our apologies, and we hope you will give us another c... read more
Poor Stay Front desk officials helped to take heavy luggage to upstairs. Thats really appreciable. However room cleanliness was not good. Stains in carpet. Bathtub old having crack. Entering room having bad smell. Its not at all to the mark with other extended stay. Breakfast is just muffin. Not full breakfast that we used to have in extended stay. Overall experience is poor.
Business response:
Dear Shirshendu, Thank you for your review and for sharing your feedback. It will be a pleasure to share your compliments with our team members who assisted you. However, we genuinely regret the concerns you described regarding the condition of our hotel and our breakfast selections. We assure you we will address them appropriately and make sure you see the changes the next time you are in the area!Sincerely,Hotel Management
I have booked two queen beds room but without inform they change to two room with single bed , in mid night they asked look for other option I was travelling with kids , even room are dirty and bad smell coming , utensils are not place. By chance if you get half of them are missing.they don’t have air fresher and bed sheets are dirty, no body care about if you complain it
Business response:
Dear Akash, It is certainly unpleasant to hear about your experience, as we truly take pride in providing outstanding hospitality. We have shared your comments with our entire staff to ensure our focus remains on exceptional service to every guest. We regret disappointing you and sincerely apologize for the frustration caused. We hope you will give us another chance to welcome you back soon. Our entire team would love for you to experience our hotel the way you should have on this visit.Sincerely,Hotel Management
I very bad service
Business response:
Dear Naveen,We regret that your experience did not meet expectations. Providing excellent service is a top priority, and it’s disappointing to learn that we fell short during your stay. Your feedback is important, and we will review this internally to address any shortcomings and ensure improvements are made. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - LAX Airport - El Segundo
How is Extended Stay America - Los Angeles - LAX Airport - El Segundo rated?
Extended Stay America - Los Angeles - LAX Airport - El Segundo has a 3.4 star rating with 2,639 reviews.
When is Extended Stay America - Los Angeles - LAX Airport - El Segundo open?
Extended Stay America - Los Angeles - LAX Airport - El Segundo is open now. It will close tomorrow at 12:00 a.m.