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Extended Stay America - Los Angeles - LAX Airport - El Segundo
- Hotels
- El Segundo, CA
About this business
Location details
1910 E. Mariposa Ave., El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Immediately upon entering the room, I saw what appeared to be a bug near the bed. Looking closer it was a bed bug. There was also one under the chair near the kitchen. My boyfriend and I immediately left the room and went to the front desk. Because we had an event to go to within the hour they gave us another room. We left most of our stuff in car and rest in the tub
Business response:
Dear Guest,We are deeply sorry to hear about the issues you experienced during your stay. We take cleanliness and guest safety very seriously and have strict protocols to maintain a comfortable environment for all our guests. We regret that your experience did not meet our high standards, and we sincerely apologize for any discomfort this caused. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupy will be professionally inspected and treated as a pre... read more
Do yourself a favor and stay elsewhere The room was absolutely horrendous. We had booked a two double bed room and was given a 1 king room. I called the front desk and they let me know people chose to extend their stay in their rooms so I wouldn’t have two double beds and I needed to let the hotel know ASAP if I was going to choose to stay somewhere else so they can use my room for others and also not to touch anything in the room if I wasn’t pleased with it. Horrible customer service all around. The air vents were filthy as... read more
Business response:
Dear Guest,We sincerely apologize for the inconvenience of not receiving the room type you reserved and how the situation was handled. When some guests extend their stay, it can sometimes affect availability. The cleanliness concerns you mentioned, especially regarding the air vents, are concerning and will be brought to the attention of our maintenance team for review. Your comments about the overall service and condition of the room help us understand where improvement is needed, and we appreciate the opportunity to addres... read more
This hotel has a lot of potential, but unfortunately needs a major deep clean! There was visible dirt and the floors left my bare feet dirty. I ended up cleaning the floors myself. The bed was super firm, and the pillows left much to desire. This extended stay was ok for the 4 nights I needed it.
Business response:
Dear Guest,We’re glad the space met your needs for the four nights, though we regret that the condition of the flooring and comfort of the bed fell short of expectations. Your comments about the floors and bedding have been shared with our team. We’re actively working on improvements to ensure our rooms reflect the care and attention every guest deserves. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future... read more
DO not stay here! This place was awful. If we had not been between flights at LAX we would have left. The hotel is close to the airport, a bonus. The young woman at the desk was pleasant. Our first room REEKED OF SMOKING. no-one could have cleaned it and not noticed. We asked for a second room which smelled weird but not smoky. There was not even a glass in the room, nor a coffee pot - a sign said that residents had to request anything for the kitchen. Under the kitchen counter was an OVERFLOWING trash bin. Fortunately we we... read more
Business response:
Dear Guest,We sincerely apologize for the state of your accommodations and the overall impression it left. What you encountered does not reflect the standards we aim to maintain. While the location and team members may have offered some positives, the condition of the room, lack of in-room amenities, and early morning notices understandably disrupted your experience. We’ll discuss these matters with our team to ensure future guests feel comfortable and supported during their stay. Additionally, we keep kitchen items at the f... read more
Staff pleasant and helpful. Room smelled horribly of smoke - transferred to another room - toilet did not flush - TV did not work - so - back to smoky room. Smell so bad that all items in my suitcase smelled like smoke after the stay. We had contracted with the property to leave our car for a fee during a 10 trip. We were notified that the car would have to be moved for 2 days during our absence due to parking lot re-surfacing or it would be towed. Obviously, this was impossible for us so we had to make other arrangements at... read more
Business response:
Dear Guest, We're sorry for the disappointing experience you had during your stay. Our staff's pleasant and helpful demeanor is crucial to a positive stay, but unfortunately, that wasn't enough to make up for the issues you faced. We apologize for the smell in your initial room and again in the new room, which had numerous problems. We're sorry that the smell of smoke persisted and affected your belongings. Further, we understand the inconvenience caused with parking your car and the last-minute arrangements you had to make.... read more
Checking in took for ever becoz front desk lady was on FaceTime with significant other, Room smell like food, the whole room also had strong smell like weed, no parking available, towels full of hair, really disgusting the whole experience
Business response:
Dear Guest,We sincerely apologize for the frustrations you experienced during your stay. A prompt and professional check-in and well-maintained rooms are essential, and it’s disappointing that we did not meet these expectations. The concerns regarding staff attentiveness, unpleasant atmosphere, and housekeeping will be addressed to ensure a better experience for future guests. Your feedback is valuable, and we regret any inconvenience this caused. We hope to have another opportunity to welcome you back and provide you with a... read more
The housekeeping staff knocked on the door 2 hours prior to check out waking us out of our sleep asking if we were extending. Then returned at check out time and just entered the room without knocking and apologized. Will never book here again.
Business response:
Dear Guest,We sincerely apologize for the disruption caused by our housekeeping team. Guests should be able to enjoy a peaceful stay without being disturbed before checkout, and it’s concerning that your privacy was not respected. This will be addressed with our team to ensure better communication and proper procedures are followed. We appreciate your feedback as we work to improve. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - LAX Airport - El Segundo
How is Extended Stay America - Los Angeles - LAX Airport - El Segundo rated?
Extended Stay America - Los Angeles - LAX Airport - El Segundo has a 3.4 star rating with 2,639 reviews.
When is Extended Stay America - Los Angeles - LAX Airport - El Segundo open?
Extended Stay America - Los Angeles - LAX Airport - El Segundo is open now. It will close tomorrow at 12:00 a.m.