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Extended Stay America - Los Angeles - LAX Airport - El Segundo
- Hotels
- El Segundo, CA
About this business
Location details
1910 E. Mariposa Ave., El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed, no trash bucket in the room and fire alarm was dias
Business response:
Dear Fabian,We're sorry to learn about your disappointing experience. A missing trash bin and a fire alarm issue are concerning and do not align with the standards we strive to maintain. Please be assured that your concerns will be addressed with our team to ensure they are resolved. Our guests' comfort and satisfaction are our foremost concerns. We look forward to the possibility of hosting you again, giving us the chance to show you our dedication to outstanding hospitality.Sincerely,Hotel Management
Had a strong lingering smell
Business response:
Dear Jamie,We apologize for the unpleasant atmosphere during your stay. Providing a fresh and comfortable environment is a priority, and we regret that this was not your experience. Your feedback is important, and we’ll address this issue to ensure a more welcoming environment for our guests. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management
My keys never worked. The front office is always on break.. the whole hotel parking lot smells of weed no parking got a homeless around.
Business response:
Dear Erica,We sincerely apologize for the inconvenience you faced with your key and the parking situation. It’s concerning to learn about the issues with accessibility and cleanliness around the property, and we will address these matters with our team to ensure they’re resolved. We are also taking steps to improve the environment around the hotel to create a more pleasant and secure experience for all guests. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the ... read more
Issues with cleanliness!!!! And no breakfast, which was supposed to be included
Business response:
Dear Matthew, Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. This does not reflect our usual standards, and we will address this with our team to ensure improvements. Regarding the breakfast, we regret any confusion, as it was not available at the time of your visit. We understand how this impacted your experience and will work to provide clearer communication moving forward. Your comments are valued, and we appreciate you bringing them to our attentio... read more
flop house of the 1930's The carpet was DIRTY!!!! You could see the stains in the dark. They offer pots and pans at the front desk, but when I looked them they were dirty, so I didn't take them. In the other room my sister slept on top of the covers with her coat on because she said it smelled she didn't feel good about sleeping under the covers. They didn't provide soap/tissue in the bathrooms or any other hotel amenities and didn't know that the front desk would give you those things when you checked in. So, we went to the... read more
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the experience you had during your stay. Cleanliness and guest comfort are of utmost importance, and we regret that we fell short in these areas. Additionally, we apologize for any confusion regarding amenities. We will address these concerns with our team to ensure better service in the future. Thank you again for sharing your thoughts. We hope to see you again soon. Sincerely,Hotel Management
My room was dirty and wreaked of smoke. There was food left in the sink. I checked out 2 hours after checking in because it was gross and uncomfortable.
Business response:
Dear Rachael, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience, which made you leave earlier than expected. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Manag... read more
Upon arrival the smoke detector was hanging off the wall by wires. It wouldn’t stop beeping and staff was unable to fix it and didn’t have maintenance personnel. There were holes in the furniture. The pillows were lumpy and congealed from long term use. Sheets had stains. Toilet didn’t flush. Microwave smelled like hotdogs and worst of all the windows were not installed properly. Any criminal could’ve easily broken into. Also, pretty sure there was a domestic violence incident happening at 3am. So there’s that….
Business response:
Dear abigail, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - LAX Airport - El Segundo
How is Extended Stay America - Los Angeles - LAX Airport - El Segundo rated?
Extended Stay America - Los Angeles - LAX Airport - El Segundo has a 3.4 star rating with 2,639 reviews.
When is Extended Stay America - Los Angeles - LAX Airport - El Segundo open?
Extended Stay America - Los Angeles - LAX Airport - El Segundo is open now. It will close tomorrow at 12:00 a.m.