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Extended Stay America - Los Angeles - LAX Airport - El Segundo
- Hotels
- El Segundo, CA
About this business
Location details
1910 E. Mariposa Ave., El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very old furniture
Business response:
Dear Mauricio, Thank you for your feedback! We appreciate your comments regarding the furniture in your room. We understand that having modern and comfortable furnishings is important for our guests' experience. Your input will be taken into consideration as we continue to make updates and improvements to our property. We hope to create a more enjoyable stay for you in the future. Thank you again for your insights, and we look forward to welcoming you back! Sincerely,Hotel Management
When I got there and showed them my pre-paid reservation, they told me all of the rooms had been filled. I asked for my refund and was told someone would call me, it never happened. I should have been notified that they had given my room to someone else. This would have saved me the hour-long drive of coming to the Hotel, only to find out that I needed find another Hotel available.
Business response:
Dear Ben, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
Extended Stay America El Segundo is the most disgusting and unsuitable location I've ever seen. My mother and I needed to stay in a hotel for two weeks because we were moving and our house won't be ready for two weeks. We originally booked a reservation at another hotel through Expedia but on the way to check in, they informed us that they did not have a room with a kitchen as what was listed on their site and in our confirmation. Expedia switched our hotel and it was the Extended Stay America El Segundo. We knew the area of... read more
Business response:
Dear Cydney, Thank you for sharing your experience. We sincerely apologize for the difficulties you and your mother encountered, particularly with the room conditions and overall environment. We understand how disappointing this must have been after a long day of moving. Ensuring guest comfort and safety is a priority for us. We are actively working to improve our facilities and services to better meet guest's expectations. We hope you will consider giving us another opportunity in the future for a more positive stay.Sincere... read more
Room was not cleaned in the three days I was there
Business response:
Dear Rob, Thank you for staying with us and sharing your feedback. We apologize that your room was not cleaned during your stay. While we provide weekly housekeeping services, please know that additional full-service cleaning is available for a minimal fee to enhance your experience. We regret any inconvenience this may have caused and hope to welcome you back for a more comfortable stay in the futureSincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - LAX Airport - El Segundo
How is Extended Stay America - Los Angeles - LAX Airport - El Segundo rated?
Extended Stay America - Los Angeles - LAX Airport - El Segundo has a 3.4 star rating with 2,639 reviews.
When is Extended Stay America - Los Angeles - LAX Airport - El Segundo open?
Extended Stay America - Los Angeles - LAX Airport - El Segundo is open now. It will close tomorrow at 12:00 a.m.