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Extended Stay America - Los Angeles - LAX Airport - El Segundo
- Hotels
- El Segundo, CA
About this business
Location details
1910 E. Mariposa Ave., El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
no warm shower, no real breakfast, no free parking No real breakfast. Just coffee and snack bars. No free parking. You have to pay them another 15 dollars. At 135, the real price goes up to 150, then another 15 for CA tax. Think it through. No warm water for shower.
Business response:
Ricardo, thank you for reviewing our hotel. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We’re very sorry your for not meeting some of your expectations. Please be assured that we will share your feedback with our brand leaders regarding our grab-and-go breakfast with our so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. We hope you will give us another chance to impress you on your next trip th... read more
one wash cloth for two people, no coffee or coffee pot, NO Ice, had to go to Star Bucks next door for ICE.
Business response:
Please accept my sincerest apologies for the issues you encountered during your visit and regret the inconvenience they caused. We will address your concerns and ensure we take actions for improvement. Please note, we would like to inform you that coffee machine for your room is available at the front desk and it’s complimentary. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management
No expected amenities whatsoever! Very disappointing place. The amenities consisted of 1 tiny bottle of shampoo and 2 thin bars of soap. The kitchen had no silverware, cups or plates. There was no daily maid service and parking cost 15.00 a day. This was not stated on the hotels.com website. I have never had such a negative experience with a hotel that I paid 125.00 a night for.
Business response:
Lois, thank you for the review of our hotel. We apologize for the inconvenience you had due to our hotel policy. Please know to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. Also, our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, but we are happy to offer this service to you at a minimal fee. We hope you will give us another chance and stay with us t... read more
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
No coffee maker in room, no fitness center, no pool, no business center, no elevator, no airport shuttle
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Better to be homeless I paid for a reservation and arrived at 11.15pm to find a notice on the lobby which said "Lobby closes at 11pm. For assistance, dial 0 from the phone". Dialed 0 only to go to voicemail. Waited 10 minutes and tried again. Called the hotel but no one answered. Waited in the car till 12.45am (yes, nearly 2 hours) when finally a visibly sleepy front desk assistant answered the phone and opened the door. Check in tool 15 minutes. The room had a sign which read "Cable maintainence in room in the morning betwe... read more
Business response:
Saket, thank you for choosing our hotel and for sharing your review. We apologize for the front desk service issue you experienced as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members to ensure a better outcome going forward. We would appreciate you giving us another opportunity to show you the hospitality you should have received on this occasion. We hope to welcome you back soon. Sincerely, Hotel Management
One of the worst hotel I've been Has dead bed bugs... door wouldn't open. Had to change batteries of door during check in. Phone not working. No one by the front desk during check out, came back twice but to no avail.
Business response:
Thank you for being our guest and for taking the time to leave feedback. We certainly apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. Please know that we have strict policies and procedures in place to prevent pest control issues. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, ... read more
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
What? No Airport Shuttle?! Of all the things to find out AFTER you arrive. If not for a family member who lives in the LA area, my family would’ve been crammed into a taxi or Uber. Yup! Even though they’re listed as Extended Stay America Los Angeles LAX Airport...... they DO NOT have an airport shuttle. That ruined my family’s stay, frustrated us, and made it impossible to enjoy whatever good the hotel had to offer. Lesson learned. Hope everyone who considers this hotel for an overnight layover in LA reads this first.
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - LAX Airport - El Segundo
How is Extended Stay America - Los Angeles - LAX Airport - El Segundo rated?
Extended Stay America - Los Angeles - LAX Airport - El Segundo has a 3.4 star rating with 2,639 reviews.
When is Extended Stay America - Los Angeles - LAX Airport - El Segundo open?
Extended Stay America - Los Angeles - LAX Airport - El Segundo is open now. It will close tomorrow at 12:00 a.m.