This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The building is old but very clean. Staff is great and friendly. Lots of options for dinning. Great location.
Business response:
Dear Haydee, Thank you for sharing your experience at Extended Stay America. We are delighted you found it so welcoming and convenient. Our team takes pride in maintaining a clean environment and offering friendly service. We're glad you enjoyed our central location and dining choices. Your kind words mean a lot to us! We hope to see you soon!Sincerely, Hotel Management
Front Desk Agent apprehensive when asked about amenities and the simple check in questions felt like an interrogation . Hallways smelled like smoke which seeped into the room We checked-out early due to being uncomfortable. Housekeeping staff were nice on passing
Business response:
Dear JeanLuc, We apologize for the discomfort you experienced during your stay. Providing a welcoming and comfortable environment is our priority, and we regret that we did not meet your expectations. Your feedback regarding the front desk interaction and hallway odor is concerning, and we are addressing these issues with our team to ensure improvements are made. We appreciate your kind words about our housekeeping staff and their friendliness. Please know that your satisfaction is important to us, and we hope you will consi... read more
Did not feel clean and felt out dated
Business response:
Dear Jeanette, Thank you for sharing a review of your stay. We regret that you didn't find your stay as comfortable as expected. We aim to provide a clean and modern environment for our guests. Your feedback is important, and we will use it to enhance our services and facilities. We appreciate your input and hope you'll consider giving us another opportunity to exceed your expectations in the future.Sincerely,Hotel Management
I wouldn’t stay there again didn’t like the service and hotel
Business response:
Dear Ana, We are disappointed that your experience at Extended Stay America didn't meet your expectations. Your satisfaction is important to us, and we apologize for any shortcomings in service. We strive to provide exceptional hospitality, and we would love the opportunity to welcome you back and ensure a more enjoyable stay.Sincerely,Hotel Management
.
friendly staff
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 4.3 star rating with 1,371 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.