Extended Stay America - Los Angeles - Monrovia

Business response:

Dear kan-Lo, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the shower and the delay in getting it fixed. We understand how frustrating this must have been, and we are addressing the issue with our maintenance team to ensure such delays do not occur in the future. Your experience does not meet the standards we aim to provide, and we appreciate your patience. We hope to have the opportunity to welcome you back for a more comfortable stay.Sincerely,Hotel Management 

Business response:

Dear Mary,Thank you for taking the time to share your generous comments, particularly about our hotel's location. We are pleased that, except for a few issues, you had a pleasant stay overall. Our team always appreciates knowing where we can redirect our focus to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest and hope for the opportunity to host your future city visits.Sincerely,Hotel Management 

Business response:

Dear Jim, Thank you for being our guest. It is nice to know you had a satisfactory time here. However, we are sorry for not meeting some aspects of your stay to your expectations. We are looking into ways to address them to provide a more restful experience. We appreciate your feedback as it helps us continue improving our guest experience, and we hope to welcome you back for a better stay in the future.Sincerely,Hotel Management