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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Older and a little run down. Like the bathroom should be redone. It had an "older" smell when walking in. However, everything was clean. The fridge was clean and cold. Had a stove, idk if it worked. The microwave was the smallest microwave I've ever seen, but it worked. For a weekend stay, it fulfilled our needs. Staff was friendly, gave us an extra towel, soap, and shampoo. Check in/out was easy. Oh only downside, don't take the stairs, it smelled like urine.
Business response:
Dear Gabrielle, We’re glad to know the room met your needs for the weekend, and that you found the space clean and the staff helpful and courteous. It’s great to hear check-in and check-out went smoothly and that the team was quick to assist with extra amenities. That said, we understand the building’s age and certain conditions in the stairwell impacted your overall impression. Your feedback is valuable and will be shared with the appropriate teams to help guide improvements. Thank you again for choosing our hotel for your ... read more
Na
Nice and safe area. Staff were very friendly. When we first arrived the room given to us had a not so cold air conditioner but as soon as told the front desk they changed our room. Very easy. Great place to stay and will definitely be back.
Quarto sujo ,sem limpeza,e caso quisesse que lavasse roupas de cama tem que levar até a recepção..disseram que serviço de limpeza é a cada duas semanas.. tem fogão no quarto mas não tem nenhum utensilio disponível ,tudo tinha que pedir na recepção,complicado pra quem aluga na esperança de que vai cozinhar isso dificultou bastante e também itens de higiene como papel higiênico,por exemplo tinha que pedir na recepção.café é razoável já que só tinha opção de muffim.funcionarios educados.local estratégico já que tem metrô a 10 m... read more
Business response:
Dear Guest, We're glad you found our team polite and appreciated the convenient location near public transit. At the same time, we're sorry that aspects of your stay made things more complicated than expected. For cleanliness, we regret that your room wasn't in the condition it should have been. Our housekeeping schedule is biweekly for extended stays, but we're happy to provide amenities at the front desk upon request. Kitchenware and hygiene items are also kept at the desk to ensure everything we hand out is clean and read... read more
it was ok
Business response:
Dear Guest, We’re sorry to hear that your stay was just average, as we always aim to provide a more comfortable and satisfying experience. While we’re glad we could offer a place for you to rest, we recognize there’s room for improvement. Your comments help us better understand where we can do more, and we hope to welcome you again with enhancements that make a real difference. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,192 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.