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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty- not worth the money From the keys being miss programmed to the worst breakfast ever more like a snack to the holes in the sheets and filthy hallways never again!!!
Business response:
Travis, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, H... read more
Keep looking WiFi wouldn't work, and desk just gave me a number to call to fix it. After half an hour on the phone with a pleasant man in Mumbai, i gave up. "Breakfast"? I don't think so. Little muffins, granola bars, instant oatmeal, and coffee. That's it. More a morning snack. It's really just a nice "motel", NOT a hotel. And not cheap.
Business response:
David, thank you for choosing our hotel. Our first priority is your satisfaction, and I apologize we failed to deliver this while you were our guest. We hope you will give us another chance to prove ourselves, and we hope to see you again on your next trip to our area. Sincerely, Hotel Management
Terrible. Marijuana Den food all over in hallways. Ahhhh. Paid to extend and hold room to find next day no one knows nothing the following day. Marijuana smell everywhere all day. Food all over in elevator and hallways. Room not clean. Last time ever at any of these hotels. Not safe atmosphere I stayed in 3 of them past month. Only 1 ok. Two terrible. I give up Never again.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
Please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding stay and service. We hope to have the opportunity of welcoming you again so we can provide you with a better experience. Sincerely, Hotel Management
Hotel is Ok I had booked a room with a king and a sofa upon check in I was told they overbooked so all they had were 2 separate rooms with 1 double bed in each. I was traveling with myself and two kids so I was not happy that my kids were going to have to sleep alone in a room without me. The next morning we go out to breakfast and come back to find that our room, the room next to us and the room below us are all flooded from backed up toilets and the hallways smelled terrible. They now moved us from our two rooms to one roo... read more
Business response:
Thank you for evaluating your stay. We sincerely apologize that you experienced so many difficulties during your stay with us. We are sorry, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Horrible experience Their internet/Wi-Fi access was nearly non-existent. I spent over an hour with their technical specialists but my access was minimal. They said I could have the enhanced internet access but would not be charged. The enhanced was no better -and they still charged me for it. As for the “free breakfast”, that was a joke. They provided coffee, tea bags and Nature Valley granola bar. No fresh fruit, no juice, no muffins (although I was told they would provide muffins). I will NEVER stay in another Extended Sta... read more
Business response:
Maureen, thanks for staying at our hotel. We are sorry for the internet issue you had in your room and that you were unhappy with our breakfast choices and regret the inconvenience this caused. Your comments have been shared with the respective team to improve our service and amenity moving forward. Thanks for being our guest, and we hope to welcome you again for much better experience when in the area. Sincerely, Hotel Management
PioroverLl This hotel needs major upgrading. Drain stunk, tub leaked a steady drip from tap, lights blown out in lamp, bedding was stained- sheets and comforter on top, air conditioning was loud and ineffective.
Business response:
Aston, thank you for the review. We're sorry our hotel did not meet your expectations and for the issues you experienced with our facilities. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Stay away... There was no hot water in the hotel room during our stay, the closet glass was broken and unsafe, the iron didn’t work. Staff didn’t offer any kind of discount due to horrible room conditions and lack of hot water. I will never stay at this hotel again nor recommend it.
Business response:
Thanks for evaluating your stay. Please accept our apologies for the service issue you encountered and regret the inconvenience caused. We are reviewing the situation as a training tool to improve our procedures and to be sure we meet the high standards you expect from our brand every single stay. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,236 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.